Customer Service Team Leader jobs in Iowa

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer service
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description :

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents.

    As an inbound customer service representative, you will be reporting directly to your assigned Team Lead for the program.

    Duties :

    • Handle customer inquiries both telephonically and by email
    • Manage and resolve customer complaints
    • Provide customers with product and service information
    • Enter new customer information into system & update existing customer information
    • Process orders, forms and applications
    • Identify and escalate priority issues
    • Handle supervisor calls
    • Assist the team leader in the day to day activities of the team
    • Mentor new hires and help them acclimate to the call floor
    • Step into the team leader role when the team leader is not available
    • Last updated : 2024-03-09

  • 17 Days Ago

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Customer service representative
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
  • Just Posted

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Aerie - Merchandising Team Leader (Assistant Manager) - US
  • Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
  • United States, IA FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
  • 14 Days Ago

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AE - Store Team Leader (Store Manager) - US
  • Store Team Leader (Store Manager) - US - American Eagle Outfitters Careers
  • United States, IA FULL_TIME
  • BE PART OF SOMETHING REAL YOUR ROLE As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operatio...
  • 18 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 13 Days Ago

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Customer Service Leader
  • Kwik Trip
  • Des Moines, IA FULL_TIME
  • Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Kwik Star 1053 Minimum Starting Pay: $17.00 Shift: Variable Guest Service Leader: Kwik Trip is seeking energetic,...
  • 1 Month Ago

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Customer Service Team Leader
  • AZCO Corp
  • Fairfield, NJ
  • Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Leader
  • Raley's Supermarkets
  • Yerington, NV
  • Overview: We are now hiring Great People Who Care! A successful Customer Service Team Leader engages their team to deliv...
  • 3/28/2024 12:00:00 AM

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Customer Service Team Leader
  • Domino
  • Denver, CO
  • * Competitive pay * 10% Team Member Achievement Dividend (TAD) bonus * Generous PTO/Vacation and sick time * Day 1 healt...
  • 3/26/2024 12:00:00 AM

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Customer Service Team Leader
  • romb.co.uk
  • Kent, OH
  • - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
  • 3/25/2024 12:00:00 AM

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Customer Service Team Leader
  • Meijer
  • Lexington, KY
  • Customer Service Team Leader page is loaded **Customer Service Team Leader** **Customer Service Team Leader** locationsM...
  • 3/24/2024 12:00:00 AM

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Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 3/24/2024 12:00:00 AM

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Customer Services Team Leader - Installation Apprenticeship
  • Wickes
  • Northampton, MA
  • Location: Northampton, Northamptonshire Salary: Excellent + Bonus + Benefits Wickes are a digitally led, service enabled...
  • 3/24/2024 12:00:00 AM

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Customer Services Team Leader Hertford 45/50k
  • Miwgroup
  • **Customer Services Team Leader Hertford 45/50k** Customer Services Team Leader Reporting to the Director of Customer Su...
  • 3/24/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$54,683 to $71,617

Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020