Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
PERFORMANCE FOODS CORP
TEAM LEADER/SHIFT SUPERVISOR
The team leader runs shifts, leads team members, and supports the restaurant management team. The team leader shares accountability with the restaurant management team for all restaurant operations focusing on satisfying guests, developing team members, and growing sales and profits.Adheres to all State and Federal Labor Laws, Local and State food codes and OSHA reuirements.
The Team Leader is able to:
Ensure that all Team Members complete their shift tasks for their assigned positions and adhere to company uniform standards.
Take responsibility for positive engagement with guests, resolving guest inquiries and concerns timely and positively.
Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.
Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.
Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.
Ensure cash control, security, safety, and food quality standards are met.
Other duties and tasks assigned by General Manager
Adheres to all company uniform standards
Maintains a positive work environment with a culture of respect toward other team members
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