Customer Service Team Leader jobs in Hilton Head Island, SC

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Representative
  • PERFORMANCE TEAM
  • Garden, GA OTHER
  • Job Details

    Job Location:    366 Garden City GA - Garden City, GA
    Position Type:    Full Time
    Salary Range:    Undisclosed

    Who We Are

    As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!


    If you are seeking to be a part of a family, this is the place for you!


    Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities.  Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
     

    Description


    Schedule : Mon through Fri - 7a - 330p

     

    Summary:
    The Customer Service Representative has daily interactions with company customers regarding their accounts and is the first point of contact for orders, problem resolution and all account communications. 

     

    Essential Duties and Responsibilities:

    • Talks with customer by phone or in person and receives orders for assigned account(s).
    • Supervises assigned account(s).
    • Delivers on customer expectations.
    • Completed required customer documentation, provides information regarding charges for services requested, communicates changes with accounts and ensures orders and changes are executed. 
    • Solicits sale of new or additional services.
    • Addresses complaints concerning billing or services rendered; refers escalated issues regarding service failures to applicable departments for investigation.

     

    Education and/or Experience:                          

    • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
    • Proficiency in the use of computers; MS Office programs

     

    Notice to applicants applying to positions in the United States

     

    You must be authorized to work for any employer in the U.S.

     

    Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.  We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.


    If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing hr.support@performanceteam.net.  You may also contact the Human Resources Department by calling 844-447-7878.  Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.


    Pay Transparency Notice:
    https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
     

  • 1 Month Ago

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PT Customer Service Leader
  • Food Lion
  • Hampton, SC FULL_TIME
  • Address: USA-SC-Hampton-1373 Elm Street West Store Code: Store 02221 FRONT END (7231349) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • Just Posted

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PT Customer Service Leader
  • Food Lion
  • Beaufort, SC FULL_TIME
  • Address: USA-SC-Beaufort-313 Laurel Bay Rd Store Code: Store 01698 Front End (7228743) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since ...
  • Just Posted

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FT Customer Service Leader
  • Food Lion
  • Savannah, GA FULL_TIME
  • Address: USA-GA-Savannah-2208 Derenne Ave Store Code: Store 02150 Front End (7230112) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • Just Posted

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PT Customer Service Leader
  • Food Lion
  • Alma, GA FULL_TIME
  • Address: USA-GA-Alma-1108 S Pierce Street Store Code: Store 02845 Front End (7238165) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • Just Posted

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PT Customer Service Leader
  • Food Lion
  • Hinesville, GA FULL_TIME
  • Address: USA-GA-Hinesville-2389 W Hwy 196 Store Code: Store 02692 Front End (7236764) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1...
  • Just Posted

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0 Customer Service Team Leader jobs found in Hilton Head Island, SC area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Bluffton, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Hilton Head Island, SC
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative Store #36
  • Parker's Kitchen
  • Bluffton, SC
  • Customer Service Representative Job Description At Parker's, we believe our company is only as successful as our team. T...
  • 3/27/2024 12:00:00 AM

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Lead Customer Service Representative
  • Hargray Communications Group, Inc.
  • Bluffton, SC
  • Location: Lead Customer Service Representative in Bluffton at Hargray **Location:** **Job Description** **Summary:** Und...
  • 3/27/2024 12:00:00 AM

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T-Mobile Neighborhood Retailer Sales Associate
  • GP Mobile
  • Hilton Head Island, SC
  • Chase #LimitlessPotential at GP Mobile, an Authorized T-Mobile Retailer! GP Mobile, is one of the largest Authorized T-M...
  • 3/26/2024 12:00:00 AM

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Retail Customer Service Team Member
  • Michaels Stores, Inc.
  • Bluffton, SC
  • Store - HILTON HEAD-BLUFFTON, SC Deliver friendly customer service, help customers shop our store and find what they're ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative - Hilton Head
  • Tangeroutletcanada
  • Bluffton, SC
  • ** Customer Service Representative - Hilton Head** **Job Category****:** Field **Requisition Number****:** CUSTO002402 S...
  • 3/26/2024 12:00:00 AM

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Customer Advocate Associate
  • Hargray Communications Group, Inc.
  • Bluffton, SC
  • Location: Customer Advocate Associate in Bluffton at Hargray **Location:** **Job Description** **The Company:** For over...
  • 3/24/2024 12:00:00 AM

Hilton Head Island, sometimes referred to as simply Hilton Head, is a Lowcountry resort town and barrier island in Beaufort County, South Carolina, United States. It is 20 miles (32 km) northeast of Savannah, Georgia, and 95 miles (153 km) southwest of Charleston. The island is named after Captain William Hilton, who in 1663 identified a headland near the entrance to Port Royal Sound, which mapmakers named "Hilton's Headland." The island features 12 miles (19 km) of beachfront on the Atlantic Ocean and is a popular vacation destination. In 2004, an estimated 2.25 million visitors pumped more t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,346 to $69,865
Hilton Head Island, South Carolina area prices
were up 1.5% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020