Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
At Via Gelato, we strive to create Joyful experiences for our Community, and it starts with you! We believe in cultivating a Harmonious and Rewarding work environment that brings Positive and Enthusiastic people together with a Passion for amazing local food. Our gelato has won multiple awards and has been featured on the Food Network. Our Hospitality Team is a strong group of people who work together to help our customers, and we are looking for another person to join us in continuing these goals. We have many opportunities to advance and lead. These are available to those that have a further desire to learn, participate and grow with us.
WHAT WE ARE LOOKING FOR:
We are looking for curious foodies who want to contribute to our local business, advance their careers and skills, and professionally-minded people who can work together as a team.
We are looking for a Catering Team Leader who must:
PERSONAL QUALIFICATIONS include but are not limited to:
WHAT WE CAN GIVE YOU:
We will give you a joyful, honest and inclusive workplace that’s dedicated to ensuring the growth and success of each of our staff. Our community is the best - cheerful, excited and loyal (many come back as regulars every month). We can give you a workplace that thrives on collaboration with each other and with our communities. We have many opportunities available to those that have a further desire to learn, participate and grow with us.
THIS INCLUDES:
DO YOU MEET THESE QUALIFICATIONS?
Apply to this posting and/or email viagelatohawaii@gmail.com with your cover letter, resumé, and why you are interested in joining our team! Please do not call our store phone to inquire about this position. Mahalo Nui for your inquiry!
Job Types: Full-time, Part-time
Pay: $25.00 per hour
Benefits:
Shift:
Weekly day range:
People with a criminal record are encouraged to apply
License/Certification:
Work Location: On the road