Customer Service Team Leader jobs in Fresno, CA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Representative
- The Recruiting Team
-
Fresno, CA
FULL_TIME
- Position Summary: The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices. Greet customers warmly and determine problems, orders, or other reasons for calling. Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure the showroom is clean and properly stocked. Basic Qualifications: High school diploma or GED equivalent. Ability to self -manage, show initiative and be comfortable meeting the public Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in office environment Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
- 18 Days Ago
Team Member/Customer Service
- MI Window Cleaning
-
Fresno, CA
FULL_TIME,PART_TIME
- Grow Your Skills as a Customer Service Representative Come Work With Us, Not for us Every Day Is Amazing You show up early because you can’t wait to hang out with the other members of the team. (You’d...
- 11 Days Ago
Tree Worker Leader (MVO)
- US National Park Service
-
Sequoia National Park, CA
FULL_TIME
- Duties The purpose of this position is to lead staff in the safe mitigation of tree hazards, while providing for public safety, protection of property and preservation of the natural and cultural reso...
- 1 Month Ago
Team Leader
- Jack in the Box, an independently owned and...
-
Madera, CA
FULL_TIME
- "Be confident. Climb high. Maybe you'll be a big head like me." -JACK Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an excepti...
- 15 Days Ago
Team Leader
- Jack in the Box
-
Kerman, CA
FULL_TIME
- Team Leader:"Be confident. Climb high. Maybe you'll be a big head like me." -JACKResponsible, as the first-line operational supervisor, for training and leading team members in consistently delivering...
- 17 Days Ago
Team Leader
- Fresno Foods LLC
-
Clovis, CA
FULL_TIME
- "Be confident. Climb high. Maybe you'll be a big head like me." -JACK Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an excepti...
- Just Posted
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0 Customer Service Team Leader jobs found in Fresno, CA area
About Fresno, California
Fresno (/ˈfrɛznoʊ/ FREZ-noh; Spanish for "ash tree") is a city in California, United States, and the county seat of Fresno County. It covers about 112 square miles (290 km2) in the center of the San Joaquin Valley, the southern portion of California's Central Valley.
Named for the abundant ash trees lining the San Joaquin River, Fresno was founded in 1872 as a railway station of the Central Pacific Railroad before it was incorporated in 1885. The city has since become an economic hub of Fresno County and the San Joaquin Valley, with much of the surrounding areas in the Metropolitan Fresno regi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$57,409 to $75,190
Fresno, California area prices
were up 2.7% from a year ago
were up 2.7% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020