Customer Service Team Leader jobs in Fort Wayne, IN

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Service team leader
  • ECS Midwest, LLC
  • Fort Wayne, IN FULL_TIME
  • What You'll Do

    • Primary duties include leading a team of construction materials testing technicians
    • Overseeing and coordinating the schedules and work of technicians
    • Responsible for day-to-day operations of the team with consideration to financial performance
    • Training and supervising both existing and new technicians as needed
    • Reviewing employee time and expenses to ensure that all are correctly recorded and coded for billing
    • Conducting and / or assisting with coaching, performance evaluations, discipline, and termination of employees in accordance with company policies
    • Promoting safe work practices and ensuring proper PPE is used
    • Assisting and / or being responsible for maintaining appropriate staff levels with approval by your management
    • Additional responsibilities may include application of technical support, reviewing field reports, marketing to clients, maintaining a client database, proposal preparation, and project management, as well as attending project site meetings and assisting with other administrative duties as needed.
    • The focus of this position will be on team leadership, however, you may occasionally be involved with field and / or laboratory testing, which may include : testing of soils, foundations, reinforced and post-tensioned concrete, masonry, structural steel, fireproofing, and asphalt pavement.

    Work Environment : The employee may be exposed to weather conditions such as wet and / or humid environments, cold and / or heat, and dusty and noisy work environments.

    Noise levels will typically be moderate to moderately loud. Some weekend and overtime work may be required. You may at times also perform technician-level duties.

    Physical Requirements : These physical demands are representative of what a technician may encounter in the field. You may be involved with field work on outside construction sites involving long-term standing and perhaps repetitive motions.

    You must have the ability to use your hands to handle, finger, or feel; reach, climb or balance; crouch, stoop, crawl, kneel and sit.

    You will have the ability to see and smell; including close, distance, and peripheral vision, depth vision, and ability to focus.

    You may be required to drive hundreds of miles per day. Lifting - The employee will regularly lift and / or move / shake up to 40 pounds soil and / or concrete tests and related apparatus ;

    frequently lift and / or move up to 60-80 pounds soils and sand samples, and nuclear density equipment , and occasionally move more than 100 pounds such as a loaded wheelbarrow of concrete samples .

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

    What We're Looking For

    • High school diploma or GED equivalent required
    • BSCE from an ABET accredited college / university preferred; EIT would be a plus
    • Radiation safety for nuclear density gauge, basic concrete and basic soils certifications required

    Who We Are

    Founded in 1988, Engineering Consulting Services (ECS) is a leader in geotechnical, construction materials, environmental, and facilities engineering.

    ECS is currently ranked 2 in Zweig Group 's Hot Firms List (Zweig Group, June 2023), 61 in Engineering News-Record's Top 500 Design Firms (ENR, April 2023), and 131 in Engineering News-Record's Top 200 Environmental Firms (ENR, July 2023).

    To learn more about us, click here .

    We love our employees and we show this through providing some great benefits, including paid time off, health and other insurance plans, retirement and college savings plans, and more.

    Click here to learn more about the great benefits at ECS.

    ECS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    Last updated : 2024-02-25

  • 1 Month Ago

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Customer Service Specialist, Garrett, IN (LUX team)
  • Dekko
  • Garrett, IN FULL_TIME
  • Our Dekko (LUX) Customer service team, is looking to add a teammate! To be successful in this role, you will need to demonstrate great communication skills and have a "Can-do" attitude. Previous Manuf...
  • 1 Month Ago

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Team Leader
  • Chick-fil-A | Glenbrook Square
  • Fort Wayne, IN FULL_TIME
  • At Chick-fil-A, Team Leaders are responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team Leaders ar...
  • 24 Days Ago

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Team leader
  • Claire's
  • Kendallville, IN FULL_TIME
  • Claire's - A Career that's always in style Part-Time Manager / 3rd Key Holder Opportunity About the Role As a 3rd Keyholder at Claire's, you will be responsible for : Supporting your Store Manager and...
  • 25 Days Ago

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Team Leader
  • Burger King
  • Decatur, IN FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 1 Day Ago

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Team Leader
  • Burger King
  • Angola, IN FULL_TIME
  • Team Member Opportunity Awaits! Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-p...
  • 2 Days Ago

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0 Customer Service Team Leader jobs found in Fort Wayne, IN area

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Fort Wayne, IN
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative
  • Grote Automotive - Fort Wayne
  • Fort Wayne, IN
  • Description Hello, My name is Clif and the next 5 minutes could literally change your life. I love what I do. I love my ...
  • 3/27/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Fort Wayne, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Fort Wayne, IN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative- Remote
  • Lincoln Financial Group
  • Fort Wayne, IN
  • **Customer Service Representative- Remote** **Primary Location:** Fort Wayne, IN, US **The Role at a Glance** We are exc...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep
  • Applied Industrial Technologies, Inc.
  • Fort Wayne, IN
  • ** Customer Service Rep** Location: Fort Wayne, IN, US, 46808 Company: 1100-Applied Industrial Technologies As a leading...
  • 3/27/2024 12:00:00 AM

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Customer Service Analyst
  • Sparibis
  • Fort Wayne, IN
  • Title:Customer Service AnalystLocation:Fort Wayne, IN**Location:** Must be onsite in Fort Wayne, IN (Remote during COVID...
  • 3/27/2024 12:00:00 AM

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Patient Services Representative
  • Bowen Center
  • Fort Wayne, IN
  • The Patient Services Representative provides customer service support to both internal and external customers. Duties in...
  • 3/26/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$53,307 to $69,814
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020