Customer Service Team Leader jobs in Fairfield, CT

Job Summary:

The Team Lead is responsible for supporting the Management Team by demonstrating a Selling Behavior, Floor Leadership and promote a Positive Work environment.

ESSENTIAL FUNCTIONS:

     Assist the Store Manager/Assistant Manager with daily operations, activities of employees and other tasks as needed

     Support the business operations, policies and procedures.

     Assist to process and finalize weekly time and attendance records

     Perform sales and stock duties (receiving and feeding merchandise to the sales floor)

     Maintain, recover, and replenish sales floor and back stock

     Provide excellent customer service and resolve issues involving customer relations

     Ensure the proper processing and display of merchandise and visual presentations

     Oversee and monitor all methods of loss prevention which include the protection of company assets

     Assist the Store Manager/Assistant in maintaining compliance standard for shrink control.

     Assist with training and development of new sales associates

     Ability to complete banking

     Other duties as assigned

REQUIRMENTS:

     High School Diploma or equivalent required

     Minimum of 1 - 2 years of fashion retail experience and/or visual merchandising

     Ability to work a flexible schedule including nights and weekends

     Must have a high level of integrity

     Must have excellent customer service skills.

     Demonstrates proficiency using a personal computer and company communication tools, such as email, Internet, and Microsoft products (e.g., Word, Excel, Office, and Outlook)

ENVIRONMENT & PHYSICAL DEMANDS

     Constant walking and standing; frequent bending, stooping and reaching

     Strong sensory skills such as good eyesight, good hearing, and dexterity

    Ability to consistently lift 10-35 lbs; occasionally lift up to 55lbs with the ability to push or pull more than 55Ibs.