Customer Service Team Leader jobs in Colchester, VT

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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PT Customer Service Leader
  • Hannaford
  • South Burlington, VT FULL_TIME
  • Address: USA-VT-South Burlington-217 Dorsett Street
    Store Code: Store 08357 Customer Service (7247368)

    Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.


    DUTIES AND RESPONSIBILITIES

    • Observe and follow all company policies and established procedures.
    • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
    • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
    • Assist in special projects and perform other functions as assigned by supervision.
    • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
    • Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.
    • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
    • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
    • Frequently, perform cashier and/or bagging functions
    • Frequently, perform service desk/kiosk and if trained, bookkeeper functions
    • Perform all other duties as assigned.

    QUALIFICATIONS

    • Effective communication and customer service skills.
    • Must meet minimum age requirements to perform specific job functions (18 years of age).
    • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
    • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

    Prerequisite Training:
    • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets
    • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet

    Physical Requirements

    • Perform repetitive hand and arm motions while standing/walking the majority of the shift.
    • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion.
    • Push or pull up to 75 pounds on occasion.
    • Work in and out of inclement weather when necessary.
    • Gather up to five shopping carts and push them to designated areas.
    • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
    • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents.

    PREFERRED REQUIREMENTS

    • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
    • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
    • Handle cash pickups and change orders as requested and log as required.
    • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
    • Provide customers and associates with hassle-free refunds while applying all applicable guarantees
    • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service
    • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations.


    Salary range is between $17.35 - $24.75 Hrly

    Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

    Job Requisition: 332191_external_USA-VT-South-Burlington_122024
  • Just Posted

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PT Customer Service Leader
  • Hannaford
  • St Albans, VT FULL_TIME
  • Address: USA-VT-St Albans-290 Highgate Commons Rd Store Code: Store 08355 Customer Service (7247296) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, a...
  • Just Posted

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FT Customer Service Leader
  • Hannaford
  • Middlebury, VT FULL_TIME
  • Address: USA-VT-Middlebury-260 Court St Store Code: Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is stil...
  • Just Posted

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PT Customer Service Leader
  • Hannaford
  • Middlebury, VT FULL_TIME
  • Address: USA-VT-Middlebury-260 Court St Store Code: Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is stil...
  • Just Posted

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Customer service leader
  • Hannaford
  • Middlebury, VT FULL_TIME
  • Address : USA-VT-Middlebury-260 Court St Store Code : Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is st...
  • Just Posted

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PT Customer Service Leader
  • Hannaford
  • Lake Placid, NY FULL_TIME
  • Address: USA-NY-Lake Placid-45 Hadjis Way Suite 6 Store Code: Store 08413 MANAGEMENT (7249565) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is ...
  • Just Posted

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0 Customer Service Team Leader jobs found in Colchester, VT area

A
Customer Service Assistant
  • Adecco US, Inc.
  • Colchester, VT
  • Locally owned and rapidly growing Transportation Insurance Agency located in Colchester, VT is seeking a highly motivate...
  • 3/28/2024 12:00:00 AM

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Installer Service Specialist
  • O'Reilly Auto Parts
  • Essex, VT
  • The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist
  • Adapt Health LLC
  • South Burlington, VT
  • AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • American Automobile Association
  • Williston, VT
  • Retail Service Specialist Job Description We are looking for someone who will thrive in a sales and service environment....
  • 3/28/2024 12:00:00 AM

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PT Customer Care Specialist - Work From Home>
  • Everyday Health Group
  • Burlington, VT
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Flexible schedule - As a Customer Care Speci...
  • 3/27/2024 12:00:00 AM

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Route Service Supervisor - UniFirst ($3,000 Sign On)
  • UniFirst
  • Winooski, VT
  • New Hire Incentive Bonus! UniFirst's Winooski, VT location is now offering an incentive bonus for Route Service Supervis...
  • 3/26/2024 12:00:00 AM

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Customer Support Representative
  • Culligan 291VT
  • Colchester, VT
  • Job Description Job Description Benefits/Perks Medical insurance Vision insurance 401K retirement with company match Vac...
  • 3/26/2024 12:00:00 AM

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Sales Support Lead
  • Lumber Liquidators
  • Williston, VT
  • $19/hr + Monthly Bonus + GENEROUS BENEFITS!! *401k Company Match, $0 Medical Cost Option, Up to 5 Weeks PTO + More! Appl...
  • 3/24/2024 12:00:00 AM

Colchester is a town in Chittenden County, Vermont, United States. The population was 17,067 as of the 2010 census. It is the fourth-most populous municipality and second-most populous town in the state of Vermont. Colchester is a suburb of Burlington–Vermont's most populous municipality. The town is directly to Burlington's north on the eastern shore of Lake Champlain to the west of the Green Mountains. The Vermont National Guard is based in the town, and it is also home to the campus of Saint Michael's College. Colchester is located on the shore of Malletts Bay, part of Lake Champlain. The w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$56,380 to $73,839
Colchester, Vermont area prices
were up 1.6% from a year ago

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Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
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