Customer Service Team Leader jobs in Carlsbad, CA
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Rep
- The Recruiting Team
-
San Diego, CA
FULL_TIME
- Position Summary: The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided. Duties & Responsibilities: Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values and practices. Greet customers warmly and determine problems, orders, or other reasons for calling. Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information. Take orders at the sales counter and or over the phone. Ability to use company computer systems for order entry. Complete sales orders and tender cash sales. Develop product knowledge to assist customers with purchases. Ensure the showroom is clean and properly stocked. Basic Qualifications: High school diploma or GED equivalent. Ability to self -manage, show initiative and be comfortable meeting the public Be a team player, demonstrate attention to detail and have good organizational skills. Bilingual in English & Spanish is a plus Construction industry experience is a plus Exceptional computer skills Core Competencies: Ability to self-manage, show initiative and be proactive Communicate professionally, both verbally and in writing to coworkers and customers Physical Requirements: Must be able to remain in a stationary position in an office environment 70% of the time. Occasionally will move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in. these situations. Constantly working in office environment Required Cognitive Skills: Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Benefits & Perks: Medical, Dental, Vision, Disability & Life Insurance Wellness Benefits 401(k) Retirement Plan Employee Stock Purchase Program Paid Holidays & Vacation Days Professional Growth Opportunities Development & Training Programs Pay ranges starts at $21.00 hour - $25.00 hour depending on experience. This job description is subject to change at any time. EQUAL OPPORTUNITY EMPLOYER Launch your career with a national building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
- 13 Days Ago
NK - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
San Diego, CA
PART_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 15 Days Ago
Team Leader
- Jack in the Box
-
San Diego, CA
FULL_TIME
- Team LeadersGreat employees deserve great benefits!Bonus 4 x per yearPaid VacationAdvancement opportunities401(k) plan with company matchTuition AssistanceFREE meals on your shiftMedical, dental and v...
- 18 Days Ago
Team Leader
- Jack in the Box
-
Calexico, CA
FULL_TIME
- Team LeadersGreat employees deserve great benefits!Bonus 4 x per yearPaid VacationAdvancement opportunities401(k) plan with company matchTuition AssistanceFREE meals on your shiftMedical, dental and v...
- 18 Days Ago
Team Leader
- Jack in the Box
-
Escondido, CA
FULL_TIME
- Team LeadersGreat employees deserve great benefits!Bonus 4 x per yearPaid VacationAdvancement opportunities401(k) plan with company matchTuition AssistanceFREE meals on your shiftMedical, dental and v...
- 18 Days Ago
Team Leader
- Jack in the Box
-
Chula Vista, CA
FULL_TIME
- Team LeadersGreat employees deserve great benefits!Bonus 4 x per yearPaid VacationAdvancement opportunities401(k) plan with company matchTuition AssistanceFREE meals on your shiftMedical, dental and v...
- 18 Days Ago
Filters
- Current Active Filter
- Carlsbad, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Team Leader jobs found in Carlsbad, CA area
Client Service Coordinator
- Banfield Pet Hospital
-
Carlsbad, CA
- SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through t...
- 4/26/2024 12:00:00 AM
Vice President, Integrated Service Delivery
- Breg
-
Carlsbad, CA
- Are you looking for an exciting opportunity? We currently have a full-time opening for a Vice President, Integrated Serv...
- 4/26/2024 12:00:00 AM
Outside Services Attendant at Encinitas Ranch Golf Course
- JC Golf
-
Encinitas, CA
- ** Outside Services Attendant at Encinitas Ranch Golf Course** **Job Category****:** Golf Operations **Requisition Numbe...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Work From Home>
- OLIPOP
-
Encinitas, CA
- [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $75K base salary + bonus - As a Customer Service Associate ...
- 4/25/2024 12:00:00 AM
Customer Service Adminstrator
- KAAM Group
-
Carlsbad, CA
- Job Description Job Description KAAM Group (website: KAAMGROUP.COM) is seeking a full time Customer Service Representati...
- 4/24/2024 12:00:00 AM
Call Center / Customer Service Representative
- Mauzy Heating & Air
-
Carlsbad, CA
- Job Description Job Description Mauzy Heating & Air looking to find the best Call Center/ Customer Service Representativ...
- 4/23/2024 12:00:00 AM
Retail Sales Associate / Customer Service
- Elements Massage
-
Oceanside, CA
- Overview: If youre looking for a retail sales associate / customer service job where you can positively change the lives...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- Soapy Joe's Group, Inc.
-
Oceanside, CA
- Job Type Part-time Description Position Summary We are looking for energetic, motivated employees that like to have fun ...
- 4/22/2024 12:00:00 AM
About Carlsbad, California
Carlsbad is a city in North County, San Diego County, California, United States. The city is 87 miles (140 km) south of Los Angeles and 35 miles (56 km) north of downtown San Diego and is part of the San Diego-Carlsbad, CA Metropolitan Statistical Area. Referred to as "The Village by the Sea" by locals, Carlsbad is a tourist destination. The city's estimated 2014 population was 112,299. Among the nation's top 20 wealthiest communities, Carlsbad is the 5th richest city in the state of California with a median household income close to US$105,000.
According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,191 to $80,143
Carlsbad, California area prices
were up 2.6% from a year ago
were up 2.6% from a year ago
What does a Customer Service Team Leader do?
Customer Service Team Leader in Wilmington, NC
We are having job opening for Customer Service-Team Leader (Female).
December 19, 2019
Customer Service Team Leader in Philadelphia, PA
Team Leader will emphasize superior customer service, and promote a positive image of METROLift in conjunction with Management.
February 15, 2020
Customer Service Team Leader in Benton Harbor, MI
You will foster a team culture which has a quality CX ethos with membership retention as the goal, and which engages team members and inspires individuals to strive for continuous improvement.
February 01, 2020