Customer Service Team Leader jobs in Connecticut
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
- American Customer Care
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Bridgeport, CT
FULL_TIME
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Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- Just Posted
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
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United States, CT
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 1 Month Ago
- Merchandising Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
-
United States, CT
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Merchandising Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the Merchandising strategy for the store. Your pa...
- 1 Month Ago
- Selling Team Leader (Assistant Manager) - US - American Eagle Outfitters Careers
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United States, CT
FULL_TIME
- BE PART OF SOMETHING REAL YOUR ROLE As the full-time Selling Team Leader, you are the Store Team Leader's "go-to" in developing and implementing the business strategy and leading the daily operations ...
- 1 Month Ago
- Domino's | Team Prior Inc.
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Clinton, CT
FULL_TIME
- Now Hiring Customer Service Reps!Great things are happening at Domino’s, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world AND in every neig...
- 28 Days Ago
- Safe Home Monitoring, Inc.
-
Middletown, CT
FULL_TIME
- Overview Safe Home Monitoring, Inc. continues to grow nationally and is looking for energetic, driven personalities to join our team! We are currently hiring customer service representatives to join o...
- 6 Days Ago
Customer Service Team Leader jobs at Popular Companies
- Goodwill Industries of Northern WI and Upper MI
-
Houghton, MI
- Job Description Job Description Goodwill Industries of Northern Wisconsin and Upper Michigan is seeking an Customer Serv...
- 4/23/2024 12:00:00 AM
- Choice Fitness Elite
-
Peabody, MA
- Job Description Job Description We are looking for a full-time Customer Service Team Leader to oversee our evening and w...
- 4/22/2024 12:00:00 AM
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 4/22/2024 12:00:00 AM
- RVT Group
-
Kent, OH
- Customer Service Team Leader Dartford, Kent Customer Services Full time Permanent **Customer Service Team Leader** With ...
- 4/22/2024 12:00:00 AM
- Northgate Market
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Southgate, MI
- ** Customer Service Team Leader - Store #45 Full Time** **Job Category****:** Front End **Requisition Number****:** CUST...
- 4/22/2024 12:00:00 AM
- Mathers
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- **Job Description** With more than 250+ stores and 2000+ Team Members nationally, we are Australia's leading retailer an...
- 4/19/2024 12:00:00 AM
- Easy Expat
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- **French speaking customer service team leader** **French speaking customer service team leader** On behalf of our clien...
- 4/19/2024 12:00:00 AM
- BP Energy
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- Entity: Finance Job Family Group: Business Support Group Job Description: We are a global energy business involved in ev...
- 4/11/2024 12:00:00 AM