Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Job Description
Supervision of the customer service team by organizing workflow and ensuring that employees understand their duties and delegated tasks.
Duties and Responsibilities include the following. Other duties may be assigned.
Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
or equivalent combination of education and experience.
Computer Skills : To perform this job successfully, an individual should have strong knowledge with Sage, as well as strong working knowledge of Microsoft office tools including Excel, Word, Outlook, and Power Point.
Supervisory Responsibilities : The individual takes responsibility for the direction, coordination, and evaluation of the team of Customer Service Coordinators and the Operations Specialist.
This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Other responsibilities of this position also include interviewing, hiring, and training employees, planning and directing work assignments, appraising work performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Company Description
We are part of the Lesaffre Family and provide solutions that prove micro-actions have a macro impact on animal care, aquaculture, bioremediation, consumer, industrial, plant care, and wastewater partners that we collaborate with and innovate alongside.
Microorganisms are the most natural, sustainable, and effective opportunity to transform products and operations, and Envera connects these resources with our clients.
We envision a natural solution and enable that through its microbial product line.
Company Description
We are part of the Lesaffre Family and provide solutions that prove micro-actions have a macro impact on animal care, aquaculture, bioremediation, consumer, industrial, plant care, and wastewater partners that we collaborate with and innovate alongside.
Microorganisms are the most natural, sustainable, and effective opportunity to transform products and operations, and Envera connects these resources with our clients.
We envision a natural solution and enable that through its microbial product line.
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0 Customer Service Supervisor jobs found in Wilmington, DE area