Customer Service Supervisor jobs in Wilmington, DE

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

E
Customer Service Supervisor
  • Envera LIC, LLC
  • West Chester, PA FULL_TIME
  • Job Description

    Job Description

    • Summary : The primary responsibilities of this position are to assist the Fulfillment Manager in overseeing the customer sales order process from receipt to fulfillment;
    • managing customer orders and facilitate shipments by working closely with Sales, Operations, and Logistics in providing timely information;

    Supervision of the customer service team by organizing workflow and ensuring that employees understand their duties and delegated tasks.

    Duties and Responsibilities include the following. Other duties may be assigned.

    • Oversees department in the absence of the Fulfillment Manager including but not limited to receiving and resolving customer complaints and attending weekly bacteria inventory meeting.
    • Audit customer orders when received for ease of processing and process customer orders as needed.
    • Maintain order management system and communicate status of all orders on weekly basis to Sales Manager, General Manager, Technical Director, and Production team.
    • Ensure shipments are scheduled for all completed orders.
    • Delegate, monitor, and review work throughout Customer Service team.
    • Develop improvements to systems to support department metrics and performance.
    • Create effective knowledge-based customer service documents including training materials, departmental procedures, and responses to customer inquiries.
    • Train new and existing members of the Customer Service team.
    • Collaborate with Customers, Operations Specialist, Sales and Production teams to ensure order accuracy and prioritization.
    • Set goals for Customer Service team and evaluate performance, report performance to HR and management.
    • Assist Fulfillment Manager and Production Supervisor in maintaining production schedule by communicating new orders and priorities of existing orders.
    • Aid Quality Assurance in writing Standard Operating Procedures relevant to the department.
    • Monitor, review, and support correspondence between coordinators and customers.

    Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

    The requirements listed are representative of the knowledge and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Ability to communicate effectively verbally and in writing.
    • Effectively interface with customers regarding orders and shipments.
    • Be flexible in fulfilling customer orders.
    • Ability to think strategically and lead a team with knowledge of management methods and techniques.
    • Follow company policies and procedures and maintain a clean and safe work area.
    • Balance multiple tasks and prioritize workload in a fast-paced environment.
    • Able to develop and communicate potential enhancements to operating processes and procedures, contributing to growth opportunities within the organization.
    • Ability to work well with others.
    • Responsible with high ethical standards, organized, and detail oriented.
    • Ability to work with minimal supervision.
    • Education and / or Experience : Bachelor’s degree (B. A.) or equivalent; and two to four years related experience and / or training;

    or equivalent combination of education and experience.

    Computer Skills : To perform this job successfully, an individual should have strong knowledge with Sage, as well as strong working knowledge of Microsoft office tools including Excel, Word, Outlook, and Power Point.

    Supervisory Responsibilities : The individual takes responsibility for the direction, coordination, and evaluation of the team of Customer Service Coordinators and the Operations Specialist.

    This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

    Other responsibilities of this position also include interviewing, hiring, and training employees, planning and directing work assignments, appraising work performance, rewarding and disciplining employees, addressing complaints, and resolving problems.

    Company Description

    We are part of the Lesaffre Family and provide solutions that prove micro-actions have a macro impact on animal care, aquaculture, bioremediation, consumer, industrial, plant care, and wastewater partners that we collaborate with and innovate alongside.

    Microorganisms are the most natural, sustainable, and effective opportunity to transform products and operations, and Envera connects these resources with our clients.

    We envision a natural solution and enable that through its microbial product line.

    Company Description

    We are part of the Lesaffre Family and provide solutions that prove micro-actions have a macro impact on animal care, aquaculture, bioremediation, consumer, industrial, plant care, and wastewater partners that we collaborate with and innovate alongside.

    Microorganisms are the most natural, sustainable, and effective opportunity to transform products and operations, and Envera connects these resources with our clients.

    We envision a natural solution and enable that through its microbial product line.

    2 days ago
  • 4 Days Ago

E
Customer Service Supervisor
  • Envera
  • West Chester, PA FULL_TIME
  • Duties and Responsibilities include the following. Other duties may be assigned. Oversees department in the absence of the Fulfillment Manager including but not limited to receiving and resolving cust...
  • 6 Days Ago

L
Customer Service Supervisor
  • Lasko Products
  • West Chester, PA FULL_TIME
  • Lasko Products, an industry leader in providing and manufacturing home environment products for over 100 years, is looking to add a Customer Service Supervisor to the team. We are seeking an organized...
  • 16 Days Ago

C
Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description Customer Service Representative On-Site Wilmington, DE Monday - Friday 9am-6pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep cus...
  • 17 Days Ago

C
Customer Service Associate- Annual Reports
  • CSC (Corporation Service Company)
  • Wilmington, DE FULL_TIME
  • Ready to change how business gets done? So are we. Customer Service Associate Wilmington, DE Monday - Friday If you’ve worked in the retail, hospitality, or restaurant industries, you know what it tak...
  • 6 Days Ago

C
Customer onboarding
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job DescriptionCustomer Onboarding LeaderCSC Office Location in EMEA or North AmericaHours TBDHybridBelieve in doing work you can be proud of? We're the same.The Customer Onboarding Leader will overse...
  • 19 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Customer Service Supervisor jobs found in Wilmington, DE area

W
Customer Service Supervisor (Front End Support) - Full Time
  • Whole Foods Market, Inc.
  • Philadelphia, PA
  • Supervises and delegates tasks to Team Members. Works with Team Trainer to train Team Members in a manner that builds an...
  • 3/28/2024 12:00:00 AM

W
Customer Service Associate
  • Wawa, Inc.
  • Newark, DE
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/28/2024 12:00:00 AM

W
Customer Service Associate
  • Wawa, Inc.
  • West Chester, PA
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/28/2024 12:00:00 AM

P
Automotive Customer Service Advisor
  • Pep Boys Inc
  • Philadelphia, PA
  • **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 117441 **Catego...
  • 3/27/2024 12:00:00 AM

W
Customer Service Associate
  • Wawa, Inc.
  • New Castle, DE
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/27/2024 12:00:00 AM

E
369 - Customer Service Advisor
  • Encirc Ltd
  • Chester, PA
  • **369 - Customer Service Advisor** **Elton, Chester, UK** Job TypePermanent **369 - Customer Service Advisor** **Elton, ...
  • 3/26/2024 12:00:00 AM

E
Customer Service Supervisor
  • Envera LIC, LLC
  • West Chester, PA
  • Job Description Job Description Summary: The primary responsibilities of this position are to assist the Fulfillment Man...
  • 3/25/2024 12:00:00 AM

R
Customer Service Associate
  • Raising Cane's
  • Deptford, NJ
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15.90 - $18.00 / hour Must b...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$73,169 to $97,763
Wilmington, Delaware area prices
were up 1.0% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020