Customer Service Supervisor jobs in Waterbury, CT

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer service supervisor
  • TJX Companies, Inc.
  • Torrington, CT FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find.

    From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun.

    Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

    Posting Notes : TJ Maxx Store 0089 77 South Main Street Torrington CT 06790

    Opportunity : Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.

    Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For : You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $16.69 to $17.19 per hour.

    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    • Benefits include : Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts;
    • pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for : 401(k) match;
    • medical / dental / vision; HSA; health care FSA; life insurance; short / long term disability; paid parental leave; paid holidays / vacation / sick;

    auto / home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time.

    Contact your TJX representative for more information.

    Applications for this position are always accepted.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail.

    Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.

    We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes : TJ Maxx Store 0089 77 South Main Street Torrington CT 06790

    Last updated : 2024-03-03

  • 23 Days Ago

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Retail Customer Service Supervisor
  • TJ Maxx
  • Torrington, CT PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 3 Days Ago

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Customer service supervisor
  • TJ Maxx
  • Torrington, CT FULL_TIME
  • Oversee a team of Associates at front of store; Train and coach Associates on personalizing the customer experience while promoting loyalty programs; Address customer concerns and issues promptly; Coo...
  • 18 Days Ago

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Customer service
  • Dave Andes, Allstate
  • Bristol, CT FULL_TIME
  • Benefits : Bonus based on performance Flexible schedule Training & development Wellness resources Paid time off Benefits / Perks Competitive Pay Professional Development Job Description The Customer S...
  • 1 Month Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • New Britain, CT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Meriden, CT FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 18 Days Ago

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0 Customer Service Supervisor jobs found in Waterbury, CT area

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Part Time Sales & Customer Service Associate
  • Massage Envy
  • Farmington, CT
  • Overview: Where Better Careers Begin! Massage Envy West Farm 1600 Southeast Rd. Farmington, CT 06032 Do you have a passi...
  • 3/28/2024 12:00:00 AM

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Client Service Associate
  • 4 A BETTER LIFE LLC
  • Hartford, CT
  • Job Description Job Description Client Service Associate will work directly with the court appointed Conservator to comp...
  • 3/27/2024 12:00:00 AM

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Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
  • Whole Foods Market, Inc.
  • West Hartford, CT
  • Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
  • 3/27/2024 12:00:00 AM

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Spa Membership Sales and Customer Service Associate
  • MARIROBE OF CONNECTICUT
  • Brookfield, CT
  • Job Description Job Description Job description Hand & Stone Massage and Facial Spa is a national franchise that special...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Complete Staffing Solutions
  • Danbury, CT
  • Job Description Job Description Responsibilities Working in our engineering department enables you to immediately suppor...
  • 3/26/2024 12:00:00 AM

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Pharmacy Customer Service Associate
  • Walgreens
  • Cromwell, CT
  • Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires will...
  • 3/26/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

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Sales & Customer Service Associate NEW LOCATION!
  • Massage Envy
  • South Windsor, CT
  • Overview: Where Better Careers Begin! Massage Envy South Windsor 400 Evergreen Way Ste 416 South Windsor, CT Do you have...
  • 3/25/2024 12:00:00 AM

Waterbury (nicknamed "The Brass City") is a city in the U.S. state of Connecticut on the Naugatuck River, 33 miles southwest of Hartford and 77 miles northeast of New York City. Waterbury is the second-largest city in New Haven County, Connecticut. As of the 2010 census, Waterbury had a population of 110,366, making it the 10th largest city in the New York Metropolitan Area, 9th largest city in New England and the 5th largest city in Connecticut. Throughout the first half of the 20th century, Waterbury had large industrial interests and was the leading center in the United States for the manu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$75,121 to $100,371
Waterbury, Connecticut area prices
were up 1.7% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
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In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020