Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
Job Description
PSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections.
With the nation’s largest network of parts and service facilities, the industry’s premier parts inventory, quality used equipment sales and cargo tank cleaning, PSC is there when you need us.
We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.
This is a working Supervisor position.
Essential Job functions :
Skill Requirements :
PSC Benefits :
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0 Customer Service Supervisor jobs found in Sunland Park, NM area