Customer Service Supervisor jobs in Sunland Park, NM

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Service Supervisor
  • Polar Service Centers
  • El Paso, TX FULL_TIME
  • Job Description

    Job Description

    PSC provides the highest level of service in the tank trailer industry. We utilize the newest technology, including a nationwide parts pricing system, repair tracking for the life of the unit and tablet-based inspections.

    With the nation’s largest network of parts and service facilities, the industry’s premier parts inventory, quality used equipment sales and cargo tank cleaning, PSC is there when you need us.

    We are searching for a Service Supervisor to manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service, resulting in the achievement of branch performance goals.

    This is a working Supervisor position.

    Essential Job functions :

    • Interact with customers, assessing their service needs and quoting work as requested
    • Delegate workloads and actively support growth.
    • Oversee the open order aging report ensuring final invoices are presented timely with every repair.
    • Oversee the scheduling and work flow through the shop.
    • Ensure employees are qualified to perform the work being assigned
    • Interpret and insure that all NTTC, ASME / National Board and CFR regulations are followed.
    • Develop and maintain a high level of product knowledge within your staff.
    • Evaluate employee’s skills and recommend training as required.
    • Review and present requisitions when additional tooling is required.
    • Maintain appropriate departmental staffing in balance with branches requirements.
    • Provide daily reporting and all other duties assigned by the Branch Manage.
    • Advise and assist in the hiring process for department staff.
    • Conduct performance evaluations annually or as required for department staff.
    • Know and enforce company policies and procedures.

    Skill Requirements :

    • Excellent oral and written communication and interpersonal skills.
    • Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented; and
    • Have strong decision-making, problem solving and time management skills.
    • Must be ethical in all job related activities.
    • 5 years’ experience in parts, fleets, and tank trailer service / repair preferred.
    • Degree in Operations Management or other business-related discipline is preferred.
    • Strong attention to detail when overseeing testing and completing required documentation
    • Problem-solving : essential to solve all the complex puzzles that stand between you and the perfect mechanical product / device / system

    PSC Benefits :

    • Medical, Dental, and Vision Insurance
    • 401k with generous employer match
    • Paid Holidays
    • Tuition Reimbursement
    • Parental Leave
    • 7 hours ago
  • 20 Days Ago

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Food Service Supervisor
  • Summit Food Service
  • El Paso, TX FULL_TIME
  • Food Service Supervisor Job Reference Number: 17177 Employment Type: Full-Time, Onsite Segment: Corrections Brand: Summit State: Texas (US-TX) The Role at a glance: We are looking to add an experience...
  • 26 Days Ago

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Engineering Equipment Operator Supervisor
  • US National Park Service
  • National Park, TX FULL_TIME
  • Duties This position is in the Facility Management Division, managing the Roads unit, of Big Bend National Park in Texas. The position is under the direct supervision of the park's Chief of Facility M...
  • 17 Days Ago

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Customer Service
  • Aim Construction Company
  • El Paso, TX FULL_TIME
  • Aim Construction Company in El Paso, TX is looking for one customer service to join our team. Our ideal candidate is attentive, punctual, and reliable. Responsibilities *Greet customers and make them ...
  • 18 Days Ago

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Field Service Supervisor
  • honeywell
  • El Paso, TX FULL_TIME
  • The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changin...
  • 19 Days Ago

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Client service supervisor
  • Office Depot
  • El Paso, TX FULL_TIME
  • Primary Responsibilities Oversees the Print function to ensure efficient operation while driving overall store sales. Operates and trains associates on all equipment within the Print Services area to ...
  • 23 Days Ago

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0 Customer Service Supervisor jobs found in Sunland Park, NM area

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Customer Service Advisor - El Paso 4217 - North Loop
  • Stonebriar Auto Services LLC
  • El Paso, TX
  • We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Adviso...
  • 3/29/2024 12:00:00 AM

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Customer Service Advisor - El Paso TX - Kenworthy St -Jiffy Lube Multicare
  • Stonebriar Auto Services LLC
  • El Paso, TX
  • We're seeking talented candidates for full-time and part-time Guest Service Advisor (also called Customer Service Adviso...
  • 3/29/2024 12:00:00 AM

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Customer Service Associate (Fluent in English and Spanish)
  • El Paso Health Insurance
  • El Paso, TX
  • Job Description Job Description About us We offer health insurance plans for all family members. We are growing with mor...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Santa Teresa, NM
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Operations Service Manager
  • Burlington Coat Factory
  • El Paso, TX
  • Operations Service Manager in El Paso , Texas 1144 Yarbrough Drive El Paso TX US 79925 **Overview** If so, then this mig...
  • 3/28/2024 12:00:00 AM

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Full-Time Customer Care Agent
  • MCI Careers
  • Las Cruces, NM
  • LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: $12.10 - $13.75 / hour BENEFITS & PERKS: ...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Your Pet Space
  • Las Cruces, NM
  • Job Description Job Description Client Service Assistant- Las Cruces, NM Pay and Benefits: Salary negotiable, plus milea...
  • 3/26/2024 12:00:00 AM

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Automotive Customer Service Advisor
  • Pep Boys Inc
  • El Paso, TX
  • **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 118078 **Catego...
  • 3/25/2024 12:00:00 AM

Sunland Park is a city in southern Doña Ana County, New Mexico, United States, on the borders of Texas and the Mexican state of Chihuahua, with Ciudad Juárez adjoining it on the south and El Paso, Texas on the east. The community of Santa Teresa adjoins it on the northwest. The population of Sunland Park was 14,106 at the 2010 census and was estimated at 15,400 by the United States Census Bureau in 2014. Though it lies adjacent to El Paso, being in Doña Ana County makes it a part of the Las Cruces metropolitan statistical area. Las Cruces is 42 miles (68 km) to the north. The city is at the fo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$60,951 to $81,438
Sunland Park, New Mexico area prices
were up 1.2% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020