Customer Service Supervisor jobs in Sumter, SC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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General Manager - Customer Service
  • Enmarket
  • Manning, SC FULL_TIME
  • The General Manager is responsible for leading a team of up to 25 employees and driving success in all aspects of the retail operation. You will continually deliver on Enmarkets mission to Enrich Lives through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

    RESPONSIBILITIES

    Being passionate about the customer service and retail industry while coaching, developing, empowering, and holding accountable all team members to deliver an exceptional customer experience while developing and sustaining a profitable environment.
    Responsible for maintaining the highest standards of store appearance and operation.
    Responsible for the day-to-day activities of the retail operation, proactively helping in any area where it is needed.
    Recruiting, interviewing, hiring and ensuring effective orientation and training of the highest caliber candidates.
    Analyzing, recognizing, and proactively managing sales, margin, product inventory levels, cash and inventory, and purchase trends. Utilizing other reporting metrics to maximize bottom line profitability at store level.
    Ensuring the company marketing plans and procedures are executed at store level consistently.
    Consistently maintain adequate inventory levels through effective ordering which supports driving sales and minimizing non-productive inventory.
    On a day-to-day basis, ensuring safety, health, food safety, and sanitation requirements are met in accordance with federal, state, local and company standards.
    Responsible for effective employee scheduling and payroll management to maximize daily sales while achieving company labor targets.
    Completing all required daily and monthly paperwork and required reporting.
    Effectively communicating with all subordinates, peers, and all levels of upper management.
    Complete accurate and timely employee performance reviews.
    Completing competition surveys as requested by upper management.
    Communicating and supporting the companys mission, vision, and values.
    Implementing and enforcing all company policies, rules and procedures.
    Responsible for executing at store level the fuel pricing strategy including timely and accurate fuel surveys and price changes.
    Assisting to ensure high level of employee morale and engagement through enhanced communication, role modeling, employee recognition, consistent feedback, along with direct accountability.
    Build and maintain effective business relationships with our vendor partners.
    A proactive business manager in all aspects of store operations to achieve company goals and be able to read, understand, and react to P&L and other analytical reports.
    Ensure positive employee relations at store level inclusive of resolving all employee problems and disputes in a timely manner. Reaching out for assistance and guidance from the District Manager and Human Resources representatives when necessary.
    Responsible for being a catalyst for change and embracing change within the organization as it occurs.
    Ability to work all shifts as needed.

    High School Diploma or GED is required.
    2 years management experience in food service, retail, or restaurant preferred
    Previous experience working in high-volume, guest-focused, transactional environment preferred
    Excellent written and verbal communication skills
    Ability to work 50 hours weekly
    Must be able to work a flexible schedule including weekends and holidays
    Ability to bend, stretch, reach, locate, stack, and lift inventory weighing up to 40 pounds.
    Must meet all requirements expected of an Enmarket Store Associate
    Eligibility Requirements:
    Hiring is contingent upon eligibility to work in the U.S.
    -----------------------------------------------------------------------------------------------------------------------------------------------Enmarket is an EEO/AA employer and committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Enmarket prohibits discrimination based on race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, or marital status.
    This position description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. No part of this position description shall be construed as an employment contract. Employment with Enmarket is at will and constrained by the laws of the state wherein the employee performs the service for the company.

    About the Company:
    Enmarket



  • 9 Days Ago
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New Store Customer Service
  • Circle K
  • Sumter, SC FULL_TIME
  • Store 2723417: 2000 Wedgefield Rd, Sumter, South Carolina 29154Availability - Shift/Days Flexible Availability Customer Service RepresentativeWe want you to join our team as a Customer Service Represe...
  • 11 Days Ago
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Customer Service Associate - Temporary
  • Walgreens Boots Alliance
  • SUMTER, SC TEMPORARY
  • Models and delivers a distinctive and delightful customer experience.Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Custom...
  • 12 Days Ago
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PT Customer Service Leader
  • Food Lion
  • Sumter, SC FULL_TIME
  • Address: USA-SC-Sumter-5700 Broad Street Ext Store Code: Store 01475 Front End (7224690) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve sinc...
  • Just Posted
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PT Customer Service Leader
  • Food Lion
  • Andrews, SC FULL_TIME
  • Address: USA-SC-Andrews-415 Brooks Road Store Code: Store 01389 Front End (7222889) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 195...
  • 2 Days Ago
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PT Customer Service Leader
  • Food Lion
  • Santee, SC FULL_TIME
  • Address: USA-SC-Santee-697 Bass Dr Store Code: Store 00283 Front End (7208474) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. To...
  • 4 Days Ago
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0 Customer Service Supervisor jobs found in Sumter, SC area

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County Meter Reader
  • Meter Reader
  • Sumter, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/19/2024 12:00:00 AM
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County Meter Reader
  • Meter Reader
  • Elgin, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/19/2024 12:00:00 AM
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Representative, Customer Service
  • L C Industries
  • Sumter, SC
  • LC Industries - Job Description Base Supply Center Sales Rep I. JOB DESCRIPTION Department: Base Supply Center Location:...
  • 4/19/2024 12:00:00 AM
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At Home Customer Service
  • Carmax
  • Sumter, SC
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 4/19/2024 12:00:00 AM
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County Meter Reader
  • Meter Reader
  • Dalzell, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/18/2024 12:00:00 AM
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Customer Service Associate
  • Value City Furniture
  • Columbia, SC
  • ** Customer Service Associate** *Share by Email* Location: VCF SANDHILL #158 At American Signature Inc., we believe ever...
  • 4/17/2024 12:00:00 AM
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County Meter Reader
  • Meter Reader
  • Darlington, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/17/2024 12:00:00 AM
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At Home Customer Service
  • Carmax
  • Dalzell, SC
  • Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
  • 4/15/2024 12:00:00 AM
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About Sumter, South Carolina

Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census. Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$62,459 to $83,454
Sumter, South Carolina area prices
were up 1.5% from a year ago
View detail

What does a Customer Service Supervisor do?

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020