Customer Service Supervisor jobs in Santa Fe, NM

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service
  • Kakawa Chocolate House
  • Santa Fe, NM FULL_TIME
    • *Kakawa Chocolate House in Santa Fe, NM is looking for one customer service person to join our 40 person strong team. We are located on 1050 Paseo De Peralta. Our ideal candidate is *
      *Answer any questions the customers may have *Assist Customers in preparing their orders - including making chocolate drinks, packing orders and using POS register to complete transaction *Filling in and inventory control *Cleaning work area regularly to maintain a tidy and sanitary work environment


    Qualifications

      *Friendly attitude even when dealing with challenges or unhappy customers *Must posses a strong work ethic and dependability to maintain scheduling commitments *Team oriented mentality and ability to work well with others *Ability to problem solve customer concerns or problems quickly and with patience *Good communication skills with customers and other employees

    We are looking forward to receiving your application. Thank you.

    Available shifts and compensation: We have available shifts all days of the week. Compensation is $16.00 - $18.00/hour.

    About Kakawa Chocolate House: We are a specialty chocolate company located in the beautiful high desert town of Santa Fe, New Mexico. Our passion is authentic and historic drinking chocolates elixirs. Historic drinking chocolate elixirs include traditional Pre-Columbian, Mesoamerican, Mayan and Aztec drinking chocolate elixirs; 1600's European drinking chocolate elixirs, Colonial American and Colonial Mexican drinking chocolate elixirs. Kakawa Chocolate House drinking chocolate elixirs are representative of these historic recipes and span the time period 1000 BC to the mid-1900s AD. Kakawa supports local organic farming, promotes the history and anthropology of chocolate, and, most importantly, produces a huge variety of delicious chocolate creations of the highest quality. Since its founding, Kakawa has earned a reputation as one of the most exciting and original chocolate shops in the world.


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  • 8 Days Ago

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Service Supervisor UNION
  • Albertsons Market
  • Taos, NM FULL_TIME
  • Summary: The Service Supervisor is first and foremost responsible for guest relations and satisfaction. He/She is responsible for helping to ensure the front end is operating at maximum efficiency. He...
  • 2 Days Ago

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Service Supervisor UNION
  • Market Street
  • Santa Fe, NM FULL_TIME
  • Summary: The Service Supervisor is first and foremost responsible for guest relations and satisfaction. He/She is responsible for helping to ensure the front end is operating at maximum efficiency. He...
  • 9 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Questa, NM FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Taos, NM FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Front Office / Customer Service
  • Jonathan Madrid - Farmers Insurance Agency
  • Las Vegas, NM FULL_TIME
  • Maintain your momentum and continue to grow with us! If you are looking for your next career opportunity, there is no need to look any further. The Jonathan Madrid Agency is looking to hire a Full-Tim...
  • 20 Days Ago

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0 Customer Service Supervisor jobs found in Santa Fe, NM area

8
Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Santa Fe, NM
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Garner Health
  • Santa Fe, NM
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • Santa Fe, NM
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Los Alamos, NM
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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Customer Service Sales Rep No Cold Calling
  • Adam Katz Agency
  • Santa Fe, NM
  • Job Description Job Description Are YOU tired of not getting paid what YOU’RE Worth??? Do YOU want control of YOUR Incom...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Santa Fe, NM
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 3/25/2024 12:00:00 AM

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Customer Service
  • All Aboard America
  • Santa Fe, NM
  • **Job Description** **$2,500.00 Hiring Bonus!** You have driven for the rest, now come **Thrive** with the **Best**! Our...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Seasonal (Remote)
  • Concentrix
  • Santa Fe, NM
  • Job Title: Customer Service Representative - Seasonal (Remote) Job Description **JOB DESCRIPTION** The Customer Service ...
  • 3/25/2024 12:00:00 AM

Santa Fe (/ˌsæntəˈfeɪ/ or /ˈsæntəˌfeɪ/; Tewa: Oghá P'o'oge, Navajo: Yootó) is the capital of the U.S. state of New Mexico. It is the fourth-largest city in the state and the seat of Santa Fe County. This area was occupied for at least several thousand years by indigenous peoples who built villages several hundred years ago, on the current site of the city. It was known by the Tewa inhabitants as Ogha Po'oge ("White Shell Water Place"). The city of Santa Fe, founded by Spanish colonists in 1610, is the oldest state capital in the United States. Santa Fe (meaning "holy faith" in Spanish) had a p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,852 to $87,987
Santa Fe, New Mexico area prices
were up 2.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020