Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Job Description
The Customer Service Supervisor is responsible for the administration and efficient daily operation of the CS US team, including customer service excellence in accordance with Vuori’s objectives.
In addition, the Customer Service Supervisor will communicate Vuori’s values, strategies, and objectives, while monitoring and appraising job results.
This position nurtures culture and engagement while improving the overall experience of our customers.
Responsibilities include but are not limited to :
They will be focused on ensuring the team is equipped with the pertinent information of the day, along with the foundational knowledge of how to be an exceptional Customer Service Agent.
Qualifications
Additional Information
Pay range : $28.85 / hr - $31.25 / hr
Benefits :
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-04-03
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