Customer Service Supervisor jobs in Salt Lake City, UT

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Representative - Part Time
  • Williams-Sonoma Inc. Customer Care Centers
  • Salt Lake, UT PART_TIME
  • Williams-Sonoma Inc. 

      Customer Service Representatives – Work from Home in Utah!
    Now hiring part-time staff until July 2024

     

    Why you and why us?

    Who are our Customer Service Representatives? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

    What Benefits do you offer?

    • 40% Discount on most merchandise!
    • Fun contests / rewards and recognition programs
    • Paid Training from the comfort of your home
    • Internal promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested
    • Pay = $15.00/hr *compensation may differ due to individual state wage requirements*

    Essential Functions: The nuts and bolts

    • Address customer questions and concerns regarding product and delivery information
    • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
    • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
    • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
    • Perform other duties as assigned

    Qualifications: What you need to apply

    • High School diploma or GED
    • 1 – 2 years previous customer service experience
    • Experience in a performance-based or metric-driven environment
    • Strong ability to communicate both verbally and written with capable data entry skills

    Important Facts: MUST HAVE THESE FOR CONSIDERATION

    •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
    •  Confirm that you have the equipment requirements listed below. This will be asked throughout the interview process and could affect employment status if not met
     
    Technology Requirements Overview:

    In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed in the sections below.

    Devices not acceptable:

    Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book), Chromebooks, Steam Decks and mobile phones (unless needed for two-factor authentication) are not acceptable.

    Operating Systems:

    • Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations
    • Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations
    • Mac IOS 12 or newer 

    What if I have an Education or Enterprise edition of Windows?

    Education and Enterprise editions are not licensed for individual use (these licenses would be owned by a larger organization).

    What if I am using a Windows Insider version of Windows?

    Versions of Windows provided via the Windows Insider program are not considered stable versions of Windows, and are therefore not suitable for production use. Support will only be provided on stable, main release versions of Windows.

    What if I am using an older version of Windows?

    We do not support Windows 95, 98, ME, 2000, XP, Vista, Windows 7, Windows 8 or Windows 8.1.

    What kind of software do I need?

    A PC that is fully updated with all current windows AND all optional updates, as these are device specific for  your system and can affect Audio and other performance if not updated.

    What antivirus protection do I need?

    You must have an anti-virus program running on your computer.  Microsoft Defender is sufficient and already installed on most Windows based computers.

    Web Browser:

    Our systems work best using Google Chrome.  Other browsers may not work.  If this is the case, we will ask you to install Chrome.

    Processor:

    Random Access Memory (RAM):

    • 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment.

    Internal Storage:

    You must have enough free space available to both install needed systems and run these systems effectively.

    Display/Monitor:

    Minimum Optimal Screen Resolution:

    • 1920x1080

    Devices and peripherals needed:

    • External mouse* (wired preferred)
    • Keyboard (wired preferred)
    • Webcam (will be utilized for Training and meetings) 
    • USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable)
      • “Unified Communications” type headset
      • “Gaming” headsets if they meet requirements
      • We highly recommend you have the following headsets for best results during your employment. 
        • Plantronics Blackwire 3210/3220
        • Jabra Evolve 20 UC
        • Other recommendations will be included in the system requirements documentation provided later in the process
      • Headset models NOT supported
        • MPOW 
        • Cyber Acoustics
        • Logitech H390 (with windows 11 based computers) 
        • NUBOW
     

    *We do not recommend using built-in laptop trackpads

    Your system’s internet speed will be tested using our System Checker during the pre-hire process and throughout employment as needed. If you choose, you may examine your speeds at http://speedof.me , however that will not be an official evaluation of your connection. Internet based speed tests measure speeds to your residence, and may not be indicative of actual speeds to your computer.
     

     


     

     

     

     

  • 6 Days Ago

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Customer Service Supervisor
  • Burlington-Sandy
  • Sandy, UT FULL_TIME
  • At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization...
  • 23 Days Ago

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Customer service supervisor
  • Whole Foods Market IP, L.P.
  • Park, UT FULL_TIME
  • Job Description At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes support...
  • 16 Days Ago

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Customer service
  • Superior Service Transport
  • Salt Lake, UT FULL_TIME
  • Our company is seeking a dedicated and detail-oriented individual for a Customer Service/Data Entry role. This position involves dispatching, dock work, and communication with delivery drivers. The su...
  • Just Posted

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Airport Customer Service Supervisor - SLC
  • Unifi
  • Salt Lake, UT FULL_TIME
  • Requirements and Description Responsibilities Loads, unloads, services, guides, and directs customer aircraft. Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/o...
  • 1 Month Ago

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Customer Service Representative
  • Whipple Service Champions
  • Salt Lake, UT FULL_TIME
  • Overview Ready to Trade Doubt for Direction in Your Career? Join Whipple Service Champions Top Tier Team! Looking to trade up to a better opportunity? If you're seeking a career-focused opportunity wi...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in Salt Lake City, UT area

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Customer Service Associate
  • Raising Cane's
  • Midvale, UT
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15 / hour As an important pa...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate - DAY Shift
  • Raising Cane's
  • Salt Lake City, UT
  • Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $15 / hour As an important pa...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Biotron Laboratories, Inc.
  • Ogden, UT
  • Job Description Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise, serve, support, train, and motivate cu...
  • 3/27/2024 12:00:00 AM

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Automotive Customer Service Advisor
  • Pep Boys Inc
  • West Jordan, UT
  • **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 118084 **Catego...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Note: The position is Onsite (No Work from Home). Banking / Financial experience is a Mu...
  • 3/25/2024 12:00:00 AM

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Customer Service Associate
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Note: The position is Onsite (No Work from Home). Banking / Financial experience is a Mu...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Note: The position is ONSITE. (No work from home) Position Details: Position: Associate ...
  • 3/24/2024 12:00:00 AM

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Customer Service Specialist
  • Collabera
  • Salt Lake City, UT
  • Job Description Job Description Position Details: Position: Associate Customer Service Representative Industry: Banking/...
  • 3/24/2024 12:00:00 AM

Salt Lake City has an area of 110.4 square miles (286 km2) and an average elevation of 4,327 feet (1,319 m) above sea level. The lowest point within the boundaries of the city is 4,210 feet (1,280 m) near the Jordan River and the Great Salt Lake, and the highest is Grandview Peak, at 9,410 feet (2,868 m). The city is in the northeast corner of the Salt Lake Valley surrounded by the Great Salt Lake to the northwest, the steep Wasatch Range to the east, and Oquirrh Mountains to the west. Its encircling mountains contain several narrow canyons, including City Creek, Emigration, Millcreek, and Par...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,849 to $89,319
Salt Lake City, Utah area prices
were up 2.3% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020