Customer Service Supervisor jobs in Rock Hill, SC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Service Contract Administrator - Rock Hill, SC
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Service Contract Administrator - Rock Hill, SC
    Functional area: Other
    Country: United States
    City: Rock Hill, SC
    Company name: Atlas Copco Compressors LLC
    Date of posting: Feb 10, 2024

    Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

    Join us on our journey for a better tomorrow.

    Your Role

    Mission

    Support business needs by maintaining contracts for all regions and other auditing responsibilities.

    Roles and Responsibilities

    Enter, maintain, and cancel service contracts for all regions.

    Create service contract invoices and maintain service contract invoicing files. Create weekly and monthly invoice reports.

    Continuously seek to identify and implement improved contract processes and procedures.

    Modify contracts for changes to required parts, labor, visit schedules, and invoice schedules.

    Utilize various reports to audit contracts as needed for invoicing and service discrepancies.

    Provide support and information to Service Sales and Service Coordination with regards to contract entry and contract job creation.

    Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

    Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

    Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

    Perform other duties as assigned.


    To succeed, you will need

    Qualifications

    Supervisory Responsibility

    None.

    Experience

    1- 2 years of relevant experience.

    Education

    High School diploma; Associates Degree preferred or an equivalent combination of education and experience.

    Skills

    Must be able to work independently and have excellent organizational, interpersonal, and communication (verbal and written) skills with attention to detail. Must be able to manage multiple priorities with flexibility in a fast-paced work environment. Must have a positive attitude, and a strong commitment to customer service. Must be proficient in Microsoft Office, including Word and Excel, as well as experience with SAP.


    In return, we offer you

    Drive your Career, Explore Opportunities, Realize your Passion . . .Choose your career with us!

    Attractive benefits Include:

    • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
    • Health insurance/ Dental insurance/ Vision insurance
    • Competitive paid time off
    • Additional Variable Compensation (Bonus) based on business targets and results
    • $50,000 - $56,000 base salary. Salary based on knowledge, skills, and experience and has been geographically adjusted.

    City
    Rock Hill, SC

    Diverse by nature and inclusive by choice
    Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state or local law. All Atlas Copco Compressors LLC employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits and termination of employment.


    Atlas Copco Compressors LLC -North America Customer Center is an equal opportunity employer and does not discriminate in hiring or employment related decisions because of race, color, sex, religion, national origin, age, disability, sexual preference, genetic information, protected veteran status or any other protected class. Job promotions at Atlas Copco will be based on such factors as quality of work, prior job performance, attendance, safety record, and ability to work well with others. Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: acnacareers.hr@us.atlascopco.com or call 973-397-3400. Reasonable accommodation requests will be considered on a case-by-case basis.

     

  • 20 Days Ago

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Corporate Service Specialist, Compressor Technique- USA (South and East regions)
  • Atlas Copco Compressors LLC -North America Customer Center
  • Rock Hill, SC FULL_TIME
  • Corporate Service Specialist, Compressor Technique- USA (South and East regions) Functional area: Service Country: United States City: Multiple Company name: Atlas Copco Compressors LLC Date of postin...
  • 1 Month Ago

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Transportation Supervisor
  • UNITED PARCEL SERVICE
  • Rock Hill, SC FULL_TIME
  • Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innova...
  • 2 Days Ago

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Customer Service
  • Avatara Enterprises, Inc d/b/a Lapels
  • Fort Mill, SC FULL_TIME
  • Avatara Enterprises, Inc D/B/A Lapels in Fort Mill, SC is looking for one part-time customer service representative to join our 18 person strong team. Our ideal candidate is self-driven, ambitious, an...
  • 20 Days Ago

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Customer service
  • Bass Pro, LLC
  • Fort Mill, SC FULL_TIME
  • POSITION SUMMARY : The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLUB Outfitter w...
  • 25 Days Ago

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Guest Service Supervisor
  • HMS Hotel of Richburg LLC
  • Richburg, SC FULL_TIME
  • Department – Front Office Reports to – Assistant General Manager What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manag...
  • 1 Day Ago

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0 Customer Service Supervisor jobs found in Rock Hill, SC area

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Community Outreach & Customer Service Associate
  • Coastal Connections
  • Charlotte, NC
  • We are in search of a dedicated, enthusiastic, and results-oriented professional to join our team as a Community Outreac...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Spoons Acai Bowls LLC
  • Charlotte, NC
  • Job Description Job Description Join Charlotte's Freshest Acai Bowl Superfoods Bar Team!!!!⭐️⠀ ⠀ We are almost 3 years o...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Fortune Brands & Security, Inc.
  • Charlotte, NC
  • **Customer Service Associate** * 2020 Starita Rd, Charlotte, NC 28206, USA * Full-time * Department: Customer Service **...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • MasterBrand Cabinets
  • Charlotte, NC
  • **Customer Service Associate** * 2020 Starita Rd, Charlotte, NC 28206, USA * Full-time * Department: Customer Service **...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Braesael Management Company
  • Matthews, NC
  • Job Description Job Description HOA management company seeking motivated and adaptive Customer Service Representative wi...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Service Associate
  • ZIPS CAR WASH
  • Rock Hill, SC
  • Job Details Job Location SCROC Cherry - Rock Hill, SC Position Type Part Time Education Level High School Salary Range $...
  • 3/26/2024 12:00:00 AM

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Part Time Customer Service Associate
  • ZIPS CAR WASH
  • Matthews, NC
  • Job Details Job Location NCMAT EIndependence - Matthews, NC Position Type Part Time Education Level High School Salary R...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Xerox
  • Charlotte, NC
  • Job Description Job Description Primary Location United States-North Carolina-Charlotte Description Xerox is the world's...
  • 3/25/2024 12:00:00 AM

Rock Hill is the largest city in York County, South Carolina, United States and the fifth-largest city in the state. It is also the fourth-largest city of the Charlotte metropolitan area, behind Charlotte, Concord, and Gastonia (all located in North Carolina, unlike Rock Hill). As of the 2010 Census, the population was 66,154. In 2016, the population had increased to 72,937. The total population of Rock Hill inside the city limits and outside the city limits as of 2017 was estimated at 117,375 people. The city is located approximately 25 miles (40 km) south of Charlotte and approximately 70 mi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,591 to $91,646
Rock Hill, South Carolina area prices
were up 1.5% from a year ago

Customer Service Supervisor in Washington, DC
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December 06, 2019
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In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020