Customer Service Supervisor jobs in Richmond, VA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor/Coordinator
  • Holiday Barn Pet Resorts
  • Allen, VA FULL_TIME
  • What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families. Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Day Care. Our Pet Grooming department is "paw-excellence" as we provide pets nice sudsy baths, pedicures, stylish haircuts and anti-shedding treatments. Dogs who need some new manners or are looking to get a higher education can receive the professional training services of our dog trainer. Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families".

    What is our Customer Experience Supervisor/Coordinator position like at Holiday Barn?

    The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests. The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business. Our customer experience coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments.

    Some Responsibilities

    • Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
    • Training and mentoring of new pack members
    • The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
    • Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
    • Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts.

    This workplace is typified as moderately physically demanding - lots of walking, lots of standing, dogs barking, lifting of pets up to 30lbs, handling active pets, working with cleaning chemicals, pet related allergens.

    Requirements

    • 2 years work experience in the customer service field
    • High School diploma
    • Prior supervisory experience leading a team
    • Data entry skills and proficiency with Windows applications
    • Strong leadership skills
    • Strong communication skills
    • Basic pet knowledge
    • We are a resort, busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays. * Earn an additional $2/hr on weekends and major holidays!!! (New Years Day, Memorial Day, July 4th, Labor Day, and Thanksgiving weekend Thurs-Sun)*

    Holiday Barn will provide: competitive compensation, access to company sponsored health benefits, personal leave time and ability to grow within a company that insists on high values for our customers and employees.

    Holiday Barn is a drug free workplace.

    We have an immediate opening for a full time Customer Experience Supervisor at our location at 3800 Mountain Road.

  • 19 Days Ago

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Airport Customer Service Supervisor
  • Talent Acquisition Team at GAT
  • Richmond, VA FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • 21 Days Ago

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Customer Service Supervisor / Coordinator
  • Holiday Barn
  • Allen, VA FULL_TIME
  • What is our Customer Experience Supervisor/Coordinator position like at Holiday Barn? The Customer Experience Supervisor/Coordinator ensures that positive communication and representation of our compa...
  • Just Posted

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Customer Service Supervisor
  • TJX Companies
  • Henrico, VA FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 3 Days Ago

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Customer Service Supervisor
  • Marshalls
  • Henrico, VA FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 3 Days Ago

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Customer Service Supervisor
  • City of Richmond, VA
  • Richmond, VA FULL_TIME
  • Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!! This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunitie...
  • 3 Days Ago

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0 Customer Service Supervisor jobs found in Richmond, VA area

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Customer Service Advisor
  • Method Home
  • Richmond, VA
  • ** Customer Service Advisor** **Job Category****:** Associate **Requisition Number****:** CUSTO01564 Showing 1 location ...
  • 3/29/2024 12:00:00 AM

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Customer Service Associate>
  • Wawa
  • Henrico, VA
  • Wawa - JobID: JR112980 [Retail Associate / Team Member] As a Customer Service Associate at Wawa, you'll: Greet and provi...
  • 3/29/2024 12:00:00 AM

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Upscale Bakery Customer Service Associate
  • Deep Run Roadhouse / Pearl's Bake Shoppe
  • Henrico, VA
  • Job Description Job Description Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Emp...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Hopewell, VA
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Ruther Glen, VA
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Richmond, VA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110921 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service (weekdays)
  • Richelieu Hardware Ltd
  • Richmond, VA
  • **Company Overview** Richelieu is a North American market leader in the distribution, importation, and manufacturing of ...
  • 3/27/2024 12:00:00 AM

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Bilingual Customer Service Specialist (Spanish)
  • Sherwin-Williams
  • Richmond, VA
  • Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their que...
  • 3/18/2024 12:00:00 AM

Richmond (/ˈrɪtʃmənd/) is the capital of the Commonwealth of Virginia in the United States. It is the center of the Richmond Metropolitan Statistical Area (MSA) and the Greater Richmond Region. Richmond was incorporated in 1742 and has been an independent city since 1871. As of the 2010 census, the city's population was 204,214; in 2016, the population was estimated to be 223,170, making Richmond the fourth-most populous city in Virginia. The Richmond Metropolitan Area has a population of 1,260,029, the third-most populous metro in the state. Richmond is located at the fall line of the James R...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$68,834 to $91,972
Richmond, Virginia area prices
were up 1.2% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020