Customer Service Supervisor jobs in Rehoboth Beach, DE
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- Wawa Inc. (210515330)
-
Cape May, NJ
FULL_TIME
- Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in customer service, product availability, safety, shift management, and vendor care. The Customer Service Supervisor will work in support of the store management team to ensure customer satisfaction (including store conditions), maximize sales, and achieve established goals. Where applicable, this position will assist the management team with managing the fuel offer. Principal Duties: Ensure exceptional customer service is being delivered. Respond to and resolve customer inquiries and solicit customer feedback and input. Respond to and resolve customer inquiries in a courteous and timely manner. Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention and associate training and make appropriate recommendations to store management regarding the same. Provide direction, motivation, and coaching for associates during the shift. Ensure the 24/7 execution of all customer service programs and processes. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices. Responsible for all cash processes which also include deposit preparation, lottery, gift cards, and checks where applicable. Complete cash and lottery processes. Responsible for maintaining accurate article level inventory to maximize sales; perform cycle counts and orders. Check in vendors. Recognize associates and celebrate accomplishments. Essential Functions: Ability to work well individually as well as in a team environment Excellent oral and written communication skills Excellent customer service skills Ability to work with little or no supervision Excellent relationship building and leadership skills Detail oriented and excellent organizational skills Ability to defuse issues using de-escalation and problem solving techniques Proven self-starter with demonstrated ability to make decisions Ability to learn and utilize the store’s technology Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Must have reliable transportation Must be at least 18 years old to be considered for this role Ability to direct others and prioritize tasks Basic Qualifications: High School Diploma or GED equivalent Ability to work 35 – 40 hours per week Experience effectively implementing change and demonstrated results in execution Flexible availability which may include all shifts, weekends, and holidays, based on business needs Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred Experience training, sales building, management of expenses, and food service menu planning Experienced in all areas of store operations, including foodservice Experience leading, developing and selecting teams preferred Proven and consistently demonstrated skills in the following: Exceptional Customer Service Relationship Building Effective Communication Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. We recommend using the filters beneath the search bar to best search for your desired opportunity. Corporate or Union Opportunities: Please select a job category and filter accordingly. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. For more questions about navigating your Workday Home and/or Wawa’s hiring process, please click here. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000 associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you’ll be a part of a team that has a shared mission to put our core values first in everything we do. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. For Technical Issues please email: recruitingsupport@wawa.com.
- 26 Days Ago
Customer Service Supervisor - North Cape May, NJ
- Wawa
-
Cape May, NJ
FULL_TIME
- The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist store management in...
- 7 Days Ago
Volunteer Services Supervisor
- Jewish Family Service of Atlantic & Cape May Counties
-
Margate, NJ
VOLUNTEER
- Are you passionate about making a positive impact in your community? Do you like to inspire others? Be part of an organization that believes in the power of community and the incredible impact volunte...
- 10 Days Ago
Customer Service
- PCF Restaurant Group LLC
-
Egg Harbor, NJ
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 1 Day Ago
Customer Service
- PCF Restaurant Group LLC
-
Rio Grande, NJ
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 3 Days Ago
Customer Service
- ATLANTIC AVE.,,ATLANTIC CITY,NJ
-
Atlantic, NJ
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 4 Days Ago
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0 Customer Service Supervisor jobs found in Rehoboth Beach, DE area
Customer Service Advisor
- P&O Ferries group
-
Dover, DE
- ** Customer Service Advisor Dover** **Job reference:** 001515 **Location:** Dover **Closing date:** 07/12/2021 **Salary:...
- 4/19/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Wildwood, NJ
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/19/2024 12:00:00 AM
Customer Service Associate 2 - Ocean City
- Myrepublicbank
-
Ocean City, MD
- ** Customer Service Associate 2 - Ocean City** **Job Category****:** Customer Service **Requisition Number****:** CUSTO0...
- 4/19/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Lewes, DE
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/19/2024 12:00:00 AM
Customer Service Associate
- Wawa, Inc.
-
Georgetown, DE
- Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
- 4/18/2024 12:00:00 AM
Customer Service Advisors - Dutch Speaking - 5 positions available
- P&O Ferries group
-
Dover, DE
- ** Customer Service Advisors - Dutch Speaking - 5 positions available Dover** **Job reference:** 001335 **Location:** Do...
- 4/17/2024 12:00:00 AM
Customer Service Associate- Overnight Shift
- Royal Farms
-
Selbyville, DE
- Description: The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the comple...
- 4/16/2024 12:00:00 AM
Customer Service Lead
- TransCore
-
Dover, DE
- ** Customer Service Lead** **Job Category****:** Customer Support **Requisition Number****:** CUSTO011979 Showing 1 loca...
- 4/15/2024 12:00:00 AM
About Rehoboth Beach, Delaware
Rehoboth Beach is a city on the Atlantic Ocean along the Delaware Beaches in eastern Sussex County, Delaware, United States. As of the 2010 United States Census, the population was 1,327, reflecting a decline of 161 (11.2%) from the 1,488 counted in the 2000 Census. Along with the neighboring coastal city of Lewes, Rehoboth Beach is one of the principal cities of Delaware's rapidly growing Cape Region. Rehoboth Beach lies within the Salisbury, Maryland-Delaware Metropolitan Statistical Area.
A popular regional vacation destination, Rehoboth Beach's seasonal population expands to over 25,000 ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$74,196 to $99,137
Rehoboth Beach, Delaware area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020