Customer Service Supervisor jobs in Rhode Island

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 15 Days Ago

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SUPERVISORY SALES ASSOCIATE - CUSTOMER SERVICE / FULL TIME
  • Navy Exchange Service Command
  • Newport, RI FULL_TIME
  • Job Number: 240000XK Primary Location: United States-Rhode Island-Newport Organization: Newport Pay Range: 18.00 DOE Job Summary: Responsible for the customer service operation and performs the full r...
  • 25 Days Ago

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NAVY LODGE HOUSEKEEPING SUPERVISOR
  • Navy Exchange Service Command
  • Newport, RI FULL_TIME
  • Job Number: 2400011M Primary Location: United States-Rhode Island-Newport Organization: Newport Pay Range: 21.40 DOE Job Summary: Serves as working supervisor of Housekeeping Department. Supervise sta...
  • 16 Days Ago

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Base Supervisor - Wakefield Base
  • ALERT AMBULANCE SERVICE INC
  • Wakefield, RI OTHER
  • Job Details Job Location: Wakefield Base - Wakefield, RI Position Type: Full Time Salary Range: $18.00 - $32.00 Hourly Job Category: Health Care DescriptionBASIC FUNCTIONS: The primary function of the...
  • 1 Day Ago

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Clinical Supervisor, Foster Care
  • FAMILY SERVICE OF RHODE ISLAND INC
  • Providence, RI OTHER
  • Job Details Job Location: Thurbers Ave - Providence, RI Position Type: Full Time Education Level: Graduate Degree Salary Range: $67,500.00 - $83,928.00 Salary Travel Percentage: Up to 25% Job Shift: A...
  • 22 Days Ago

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Clinical Supervisor, TST
  • FAMILY SERVICE OF RHODE ISLAND INC
  • Providence, RI OTHER
  • Job Details Job Location: Hope Street - Providence, RI Position Type: Full Time Education Level: Graduate Degree Salary Range: $67,500.00 - $83,928.00 Travel Percentage: Negligible Job Shift: Day Rece...
  • 27 Days Ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$72,939 to $97,457

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