Customer Service Supervisor jobs in Pomona, CA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Vertilux
  • Santa Fe, CA FULL_TIME
  • Job Description

    Job Description

    General Objective

    The key purpose of this position is to supervise and perform Customer Support activities which ensure merchandise is properly delivered to customers on a timely, accurate and effective manner.

    All along this process the CS team is customers’ main contact point. Therefore, the CS Supervisor shall ensure that all relevant Purchase Orders and Shipping information is appropriately provided to customers.

    In order to accomplish such goal the incumbent must comply with all internal processes and also must successfully interact with different departments and external parties.

    The Customer Services Department is accountable for taking care of products delivery since Purchase Order is received to the final destination confirmation.

    Responsibilities

    1. Place customers Sales Orders in our database System

    2. Coordinate best way to send merchandise to customers.

    3. Check and process Purchase Orders and send them to customers for final confirmation.

    4. Work with AR Department to check payment options or credit availability.

    5. Distribute SOs to warehouse for orders to be prepared.

    6. Verify SOs Gross Profit margins to make sure they are aligned with company standards.

    7. Analyze the Shippable Report, in order to confirm items quantities.

    8. Elaborate invoices.

    9. Interact with customers to provide information in response to inquiries about products, services or shipping.

    10. Handle and resolve customer’s claims.

    11. Identify, research and resolve customers issues.

    12. Filing Customer Orders when necessary.

    Ø Hard Skills :

    • Bachelor degree or equivalent (desirable).
    • Deep knowledge of customer service principles (5 years of previous experience).
    • Knowledge of relevant computer applications.
    • Ability to type
    • Bilingual English-Spanish (desirable).
    • Knowledge of administrative procedures.
    • Product knowledge desirable

    Ø Soft Skills :

    • Must have ability to work with patience and courtesy.
    • Interpersonal Skills
    • Communication skills-verbal and written
    • Listening skills
    • Problem analysis and problem-solving approach.
    • Attention to detail and accuracy.
    • Data Collection and ordering
    • Customer Service orientation.
    • Stress Tolerance.
    • Initiative.
    • Adaptability.

    Numerical reasoning.

    2 hours ago
  • 21 Days Ago

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Customer Service Supervisor - LAX
  • G2 Secure Staff
  • Los Angeles, CA FULL_TIME
  • Job Description Job Description Welcome to LAX G2 Secure Staff supervisors are responsible for supervising and directing the work of passenger service agents who support the airport operations of G2’s...
  • 21 Days Ago

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B6 - Customer Service Supervisor
  • GAT Airline Ground Support
  • Burbank, CA FULL_TIME
  • GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
  • Just Posted

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Customer service supervisor
  • Whole Foods Market IP, L.P.
  • Santa Monica, CA FULL_TIME
  • Job Description At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes support...
  • 16 Days Ago

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Customer Service Supervisor
  • ABM US
  • Los Angeles, CA FULL_TIME
  • Benefit Information: Pay: $25.96/Hourly Rate The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abili...
  • 1 Month Ago

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Customer Service Supervisor
  • Auxiliary Services
  • Los Angeles, CA FULL_TIME
  • Please review the Affirmative Action and Equal Opportunity Plan page for more details regarding your rights and obligations as a job candidate.USC Auxiliary Services, one of the largest divisions at T...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in Pomona, CA area

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Customer Service Specialist
  • The Judge Group
  • Ontario, CA
  • Aspire Bakeries is a North American baking company with a leadership position in specialty frozen baked goods. Formed fr...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Burbank, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Job ID:** 5000786151306 **Category:** Service Desk **Po...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Professional Search Group - Orange County
  • Buena Park, CA
  • Job Description Job Description Professional Search Group (PSG) is looking for a Customer Service Associate to join our ...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Pomona, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 112483 **Category:** Service Desk **P...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Box It Up Packing Supplies Inc
  • Orange County, CA
  • Job Description Job Description Fast growing packaging supply company has an immediate opening for a energetic Experienc...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate
  • Raising Cane's
  • North Hollywood, CA
  • Overview: Privacy Notice: Visit https://www.raisingcanes.com/candidate-privacy-notice/ to review our Candidate Privacy N...
  • 3/26/2024 12:00:00 AM

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Customer Service Advisor
  • LH Global Consulting
  • Cypress, CA
  • Job Description Job Description We are seeking a Customer Service Advisor to join our team! You will be responsible for ...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

Pomona (/pəˈmoʊnə/) is a city in Los Angeles County, California, United States. Pomona is located in the Pomona Valley, between the Inland Empire and the San Gabriel Valley. As of the 2010 United States Census, the city's population was 149,058. Pomona is 30 miles (48 km) east of the Los Angeles area of Los Angeles County in the Pomona Valley, located at 34°3′39″N 117°45′21″W / 34.06083°N 117.75583°W / 34.06083; -117.75583 (34.060760, -117.755886). According to the United States Census Bureau, the city has a total area of 22.964 square miles (59.48 km2), over 99% of it land. Pomona is appro...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,407 to $103,426
Pomona, California area prices
were up 3.2% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020