Customer Service Supervisor jobs in Pasadena, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
B6 - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Burbank, CA
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 7 Days Ago
B6 - Customer Service Supervisor
- GAT Airline Ground Support
-
Burbank, CA
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 18 Days Ago
Field Service Technician, Compressor Technique - Multiple Locations
- Atlas Copco Compressors LLC -North America Customer Center
-
Los Angeles, CA
FULL_TIME
- Field Service Technician, Compressor Technique - Multiple Locations Functional area: Service Country: United States City: Los Angeles, CA Company name: Atlas Copco Compressors LLC Date of posting: Mar...
- 22 Days Ago
Food Manufacturing Customer Service Supervisor
- Solvis Employment Services, Inc.
-
Los Angeles, CA
FULL_TIME
- Solvis Employment Services is now hiring a Customer Service Supervisor for a (Bakery) bread Manufacturing plant located in Los Angeles. Looking for an experienced Customer Service Supervisor to lead a...
- 6 Days Ago
Supervisor Customer Service - Bilingual (Spanish)
- Worldwide Flight Services
-
Los Angeles, CA
FULL_TIME
- About WFS Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and secu...
- 2 Months Ago
Customer Service Representative (CSR)
- Helios Commercial Service Partners
-
Sun Valley, CA
FULL_TIME
- L.A. Hydro Jet and Rooter Services, (a Helios Service Partners company) is a rapidly growing plumbing service company, that offers steady / stable employment. All positions are due to growth and we ar...
- 1 Month Ago
Filters
- Current Active Filter
- Pasadena, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Supervisor jobs found in Pasadena, CA area
Ecommerce Customer Service Supervisor
- Karen Kane
-
Los Angeles, CA
- Were looking for an Ecommerce Customer Service Supervisor to lead our team of Ecommerce customer service representatives...
- 4/18/2024 12:00:00 AM
Ecommerce Customer Service Supervisor
- Karen Kane
-
Los Angeles, CA
- We’re looking for an Ecommerce Customer Service Supervisor to lead our team of Ecommerce customer service representative...
- 4/17/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Pomona, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 112483 **Category:** Service Desk **P...
- 4/16/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Montclair, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 116928 **Category:** Stores **Positio...
- 4/15/2024 12:00:00 AM
Customer Service Advisor
- Barker and Sons Plumbing
-
Orange, CA
- Description We're looking for an enthusiastic, highly-motivated customer service representative to provide an excellent ...
- 4/15/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
Whittier, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 118137 **Catego...
- 4/15/2024 12:00:00 AM
Customer Service Advisor
- LH Global Consulting
-
Cypress, CA
- Job Description Job Description We are seeking a Customer Service Advisor to join our team! You will be responsible for ...
- 4/14/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
Culver City, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 117641 **Catego...
- 4/14/2024 12:00:00 AM
About Pasadena, California
Pasadena is a city in Los Angeles County, California, United States, located 10 miles (16 kilometers) northeast of Downtown Los Angeles.
The estimated population of Pasadena was 142,647 in 2017, making it the 183rd-largest city in the United States. Pasadena is the ninth-largest city in Los Angeles County. Pasadena was incorporated on June 19, 1886, becoming one of the first cities to be incorporated in what is now Los Angeles County, following the city of Los Angeles (April 4, 1850). It is one of the primary cultural centers of the San Gabriel Valley.
The city is known for hosting the annua...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,829 to $103,991
Pasadena, California area prices
were up 3.2% from a year ago
were up 3.2% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020