Customer Service Supervisor jobs in Ontario, CA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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Customer Service Supervisor
  • Customs Goods LLC
  • Fontana, CA FULL_TIME
  • Summary/Objective:
    In this role, the Customer Service Supervisor/Manager provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to issues, requests and handling complaints. This position will oversee the day-to-day operations within an assign function and is responsible for all aspects of Operations and Account Management. Mainly responsible for the leadership of direct reports as well as the attainment of daily operational goals within his/her assigned functional area

    Essential Functions:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Responsible to drive customer satisfaction through the ownership of daily execution for designated branch, including Customer Service, Technical Support, Onboarding, order delivery, and warehousing.
    • Produce regular status reports that are audience appropriate to communicate with internal stakeholders
    • Lead challenging projects with multiple workflows, with internal resources and third parties/vendors for successful execution
    • Ensure all project activities and deliverables are completed on-time, within scope and budget
    • Drive training & change management
    • Speak with customers that require high-level escalation
    • Capture and report data measuring CS practice KPIs across departments
    • Capture and report data Customer Health scoring and CSS focus
    • Proactively manage resource plan to ensure resource availability and allocation
    • Develop and maintain detailed project plans to track and report progress
    • Partnering with leadership on business forecasting and KPI reporting so we always know where we are relative to our goals
    • Daily, weekly, monthly retention reporting for all of our key business units, down to the individual level
    • Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal onboarding process, and identify upsell opportunities
    • Managing customer distribution and capacity planning across the team to ensure the best possible experience for our customers
    • Partner with CS Leaders to understand their teams, business units, and goals
    • Learn all of the existing systems, routines, and cadences that drive our Customer Teams
    • Examine and understand the full customer lifecycle of customer
    • Other duties as assigned

    Core Behaviors:
    Demonstrate to comply with Custom Goods’ Core Behavior:
    • Servant Leadership
    • Passion for Excellence
    • Integrity
    • Resilient
    • Intense Safety Focus
    • Trust

    Required Education and Experience
    • High school diploma or GED and 2-5 years related experience, with at minimum 2 years of having direct supervisory experience
    • 3PL experience/Scale experience required
    • Experience in distribution/fulfillment environment is preferred.
    • Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
    • Have excellent oral and written communication skills
    • Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
    • Detail oriented with excellent follow-up practices.
    • Must be able to be professional at all time and flexible with changing situations.
    • Upholds organizational values

    AAP/EEO Statement: Custom Goods, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.
    This commitment extends to all aspects of Custom Goods’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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Customer Service Representative / Dispatcher
  • Legacy Service Partners
  • Murrieta, CA FULL_TIME
  • Exciting Opportunity Awaits You in HVAC Customer Service! Are you driven, goal-oriented, and ready to seize a new opportunity? If you're nodding with enthusiasm, then we're eager to connect with you! ...
  • 22 Days Ago
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Customer Service Supervisor - Mira Loma, CA
  • Customs Goods LLC
  • Valley, CA FULL_TIME
  • Summary/Objective: In this role, the Customer Service Supervisor/Manager provides a high level of customer service to internal and external customers by demonstrating prompt, and thorough attention to...
  • 1 Month Ago
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Customer Advisor (Claremont)
  • Communication Service for the Deaf, Inc
  • Claremont, CA FULL_TIME
  • DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
  • 5 Days Ago
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Customer Advisor (Riverside)
  • Communication Service for the Deaf, Inc
  • Riverside, CA FULL_TIME
  • DescriptionSupports the California Field Operations Coordinator for Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard ...
  • 5 Days Ago
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Customer Support Specialist
  • Courthouse News Service
  • Ontario, CA FULL_TIME
  • Job briefOur Customer Support Specialists work with (and under the supervision of) our Director of Account Services to help Courthouse News customers and internal users of our software systems receive...
  • 1 Month Ago
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0 Customer Service Supervisor jobs found in Ontario, CA area

About Ontario, California

Ontario is a city located in southwestern San Bernardino County, California, 35 miles (56 km) east of downtown Los Angeles and 23 miles (37 km) west of downtown San Bernardino, the county seat. Located in the western part of the Inland Empire metropolitan area, it lies just east of Los Angeles County and is part of the Greater Los Angeles Area. As of the 2010 Census, the city had a population of 163,924, up from 158,007 at the 2000 census, making it the county's fourth most populous city after San Bernardino, Fontana, and Rancho Cucamonga.[not verified in body] The city is home to the Ontario ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$74,126 to $99,044
Ontario, California area prices
were up 3.0% from a year ago
View detail

What does a Customer Service Supervisor do?

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020