Customer Service Supervisor jobs in Oakland, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor - OAK
- Southwest Airlines
-
Oakland, CA
FULL_TIME
-
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Pay & Benefits:
Competitive market salary from $32.32 per year to $32.32 per hour*. Additional pay opportunities for Company authorized work beyond part time or full time schedule. Benefits you’ll love:
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck **
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit***
Explore more Benefits you’ll love: https://careers.southwestair.com/benefits Job Summary The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates . Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team. A dditional details :
A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. Model the Southwest Way
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development Responsibilities
Actively coordinate with all Departments to maintain the station's on-time performance, Employee morale, and Customer satisfaction
Respond to and resolve Customer questions, requests, or complaints
Oversee day-to-day airport operations to create a safe, secure, and legally compliant service-conscious environment, Meet or exceed performance goals through effective decisions, Assign and track Agents for training compliance
Coordinate actively with all Departments to maintain the Station's on-time performance. Report status updates to leaders and employees consistently
Drive performance processes by forecasting operational situations that may impact the operation, monitoring and achieving results against key metrics, and holding responsible parties accountable for results, review and ensure accurate delay coding
Work with staff planning to build bids that are in line with department’s hourly goals.
Perform administrative duties daily, such as building of shift bids, closing bids, daily work assignments, daily payroll, and attendance reports, monitoring staffing in all areas and verifying that overtime is used properly
Assure proper administration of labor contracts or agreements, emphasizing minimal labor disputes
May perform other job duties as directed by Employee’s Leaders Knowledge, Skills, and Abilities
Knowledge of principles and processes for providing Customer and personal services, including Customer needs assessment, meeting quality standards for services, and evaluation of Customer satisfaction
Knowledge of applicable Collective Bargaining Agreements and their applications
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology
Skilled in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources)
Ability to apply general rules to specific problems to produce answers that make sense
Ability to recognize and address performance and safety concerns in a timely manner
Ability to ensure all equipment is maintained and available for the operation Education
NA Experience
Fully functioning, broad knowledge in:
Airlines Operation Management
Customer Service Licensing/Certification
Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements
Ability to obtain GSC (Ground Security Coordinator) qualification and comply with DOT (Department of Transportation) drug and alcohol testing program
May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work on international flights Physical Abilities
Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to perform physical activities such as lifting (50lbs.), standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
Ability to perform assigned duties with potential exposure to excessive noise, vibration, and/or sensory conditions.
Ability to perform assigned duties in outdoor and inclement weather conditions Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines *Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
03/06/2024 - 30 Days Ago
Customer Service Supervisor (6913U) 51188
- University of California Berkeley
-
Berkeley, CA
FULL_TIME
- Customer Service Supervisor (6913U) 51188 About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensu...
- 27 Days Ago
Supervisor
- Pacific Dining - Food Service Management
-
Hayward, CA
FULL_TIME
- Looking to take the next step in your career? Great opportunity for experienced people who are interested in sharing their skills by joining a growing company that is a leader in the industry. No nigh...
- 23 Days Ago
Field Supervisor, Plumbing
- Service Champions Inc
-
Hayward, CA
FULL_TIME
- The Plumbing Install Field Supervisor is responsible for contributing to revenue goals while providing technical support to the Plumbing Manager and Plumbing Install Team. At Bell Brothers Plumbing, H...
- 1 Month Ago
Customer service
- Path-Arc
-
Canyon, CA
FULL_TIME
- The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve ...
- 23 Days Ago
Customer Service
- Pizza Hut
-
SAN LEANDRO, CA
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 25 Days Ago
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0 Customer Service Supervisor jobs found in Oakland, CA area
Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110319 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Pleasant Hill, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110306 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
San Carlos, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110309 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Whole Foods Market, Inc.
-
San Rafael, CA
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
- 4/21/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Sunnyvale, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
- 4/21/2024 12:00:00 AM
Customer Service Associate
- Republic Services Inc.
-
Fairfield, CA
- > > Customer Service Associate Customer Service Associate > Customer Service Associate Republic Services is an industry ...
- 4/20/2024 12:00:00 AM
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Whole Foods Market, Inc.
-
San Francisco, CA
- Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer ser...
- 4/20/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 116381 **Catego...
- 4/19/2024 12:00:00 AM
About Oakland, California
Oakland is in the eastern region of the San Francisco Bay. In 1991 the City Hall tower was at 37°48′19″N 122°16′21″W / 37.805302°N 122.272539°W / 37.805302; -122.272539 (NAD83). (The building still exists, but like the rest of the Bay Area, it has shifted northwest perhaps 0.6 meters in the last twenty years.)
The United States Census Bureau says the city's total area is 78.0 square miles (202 km2), including 55.8 square miles (145 km2) of land and 22.2 square miles (57 km2) (28.48 percent) of water.
Oakland's highest point is near Grizzly Peak Blvd, east of Berkeley, just over 1,760 feet (...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$85,235 to $113,886
Oakland, California area prices
were up 4.5% from a year ago
were up 4.5% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020