Customer Service Supervisor jobs in Oklahoma

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Enviro
  • Seminole, OK FULL_TIME
  • Description:

    At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market.


    The Customer Service Supervisor will be responsible for being the first line of escalated communication with ACE’s high-level customers via phone, email and in person. This position provides support and guidance to team members, efficient and proactive customer service and support for their own customers, and will work with operations, quality, supply chain, accounting, and shipping to achieve business objectives.

    Responsibilities consist of managing customer relationships, answering customer questions or concerns, entering orders into the ERP database, maintaining customer records in Salesforce, and developing strong customer relationships. The Customer Service Supervisor serves as a team lead, provides coaching, is a point of escalation, and guides less experienced team members. This role will be responsible for developing and managing direct reports through real-time feedback, 1-on-1 meetings, and performance reviews. Applicant must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience.


    Duties and Responsibilities

    • Is a product expert and understand each customer's needs to provide proactive real time, effective solutions and deliver exceptional customer service.

    • Respond to and resolves escalated issues and/or unique or complex requests from customers.

    • Develop and mature strong long-term customer relationships.

    • Develop and maintain long-term order forecasts for all assigned customer accounts.

    • Coaches, guides and serves as a point of escalation for less experienced team members.

    • Troubleshoot customer service issues and address internally to completion.

    • Provide coverage for team members and department manager as needed.

    • Delegate for department Manager for different tasks or issues that may arise.

    • Lead special projects as required.

    • Enter, maintain, and track customer orders in ERP.

    • Enter and maintain customer records in Salesforce CRM.

    • Lead daily and weekly reports for the CRS Team.

    • Develop processes to streamline workflow and to enhance customer experience and satisfaction.

    • Update and publish annual price lists for all customers.

    • Assist in establishing new contracts or renewing existing contracts with major customers.

    • Develop constructive working relationships with all internal stakeholders.

    • Follow up on all activities and processes until successfully completed.

    • Supervise department in all day-to-day activities.

    • Provide assistance to department Manager for collecting, maintaining, and reporting selected departmental metrics (OTD, S&OP, annual forecast, etc.).

    • Ensure departmental adherence to Signia values, drive accountability within the department, and support leadership team in reaching company goals.

    Requirements:

    Key Competences

    • Excellent customer service skills for internal and external customers.

    • Exceptional leader and coach

    • High level attention to detail and accuracy.

    • Advanced organizational skills including documentation and record keeping abilities.

    • Capable of analyzing and reporting information.

    • Exceptional Computer Skills and Microsoft Excel Experience.

    • Ability to prioritize and handle multiple deadlines under pressure.

    • High level of integrity and the ability to thrive in a fast paced, high volume, and team environment.

    • Able to travel domestically up to 10%.

    Required Qualifications

    • Experience: 5 years of related customer service or contracts.

    • High school diploma or General Education Degree required (GED)

    • BS / BA degree is preferred.


    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant unless it would present an undue hardship for the employer.

  • Just Posted

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Customer Service Supervisor
  • ENVIRO SYSTEMS INC
  • Seminole, OK OTHER
  • Description: At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market. The Customer Service Supervisor w...
  • 3 Days Ago

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730 Customer Service Rep/Supervisor
  • PCSI
  • Ft. Sill, OK FULL_TIME
  • Use automated data entry systems (ie. ArMa, GFEBS) to track all open service orders and call outs & oversee data entry for quality and completion. Develop, implement, and maintain processes and system...
  • 10 Days Ago

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Customer Service Representative
  • Above and Beyond Service Company
  • Edmond, OK FULL_TIME
  • The Customer Service Representative position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication tha...
  • 3 Days Ago

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Customer Service Specialist
  • Service Experts - Jack Nelson
  • Tulsa, OK FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 3 Days Ago

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Customer Service Specialist
  • Service Experts - Gordon
  • Oklahoma, OK FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 28 Days Ago

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Columbia, SC
  • ** Customer Service Supervisor** * Columbia, South Carolina, 29210 PURPOSE This position is responsible for the creative...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

Oklahoma is the 20th-largest state in the United States, covering an area of 69,899 square miles (181,040 km2), with 68,595 square miles (177,660 km2) of land and 1,304 square miles (3,380 km2) of water. It lies partly in the Great Plains near the geographical center of the 48 contiguous states. It is bounded on the east by Arkansas and Missouri, on the north by Kansas, on the northwest by Colorado, on the far west by New Mexico, and on the south and near-west by Texas. Much of its border with Texas lies along the Southern Oklahoma Aulacogen, a failed continental rift. The geologic figure defi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,431 to $86,088

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