Customer Service Supervisor jobs in Newport, RI

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 2 Days Ago

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Wholesale Customer Service Representative I
  • Sullivan Tire & Auto Service
  • Warwick, RI FULL_TIME
  • DescriptionFunction:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through im...
  • 6 Days Ago

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Housekeeping supervisor
  • Navy Exchange Service Command
  • Newport, RI FULL_TIME
  • Job Summary Serves as working supervisor of Housekeeping Department. Supervise staff of Housekeeping Attendants and Housekeeping Leads. Performs any combination of the day-to-day housekeeping duties e...
  • 3 Days Ago

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NAVY LODGE HOUSEKEEPING SUPERVISOR
  • Navy Exchange Service Command
  • Newport, RI FULL_TIME
  • Job Number: 2400011M Primary Location: United States-Rhode Island-Newport Organization: Newport Pay Range: 21.40 DOE Job Summary: Serves as working supervisor of Housekeeping Department. Supervise sta...
  • 2 Days Ago

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Base Supervisor - Wakefield Base
  • ALERT AMBULANCE SERVICE INC
  • Wakefield, RI OTHER
  • Job Details Job Location: Wakefield Base - Wakefield, RI Position Type: Full Time Salary Range: $18.00 - $32.00 Hourly Job Category: Health Care DescriptionBASIC FUNCTIONS: The primary function of the...
  • 1 Month Ago

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Base Supervisor- Cranston Rhode Island
  • ALERT AMBULANCE SERVICE INC
  • Cranston, RI OTHER
  • Job Details Job Location: Cranston Base - Cranston, RI Salary Range: $18.00 - $32.00 Hourly Job Category: Admin - Clerical DescriptionBASIC FUNCTIONS: The primary function of the Base Supervisor is to...
  • 1 Month Ago

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0 Customer Service Supervisor jobs found in Newport, RI area

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Customer Service Lead - New Store Opening
  • Burlington Coat Factory
  • Lincoln, RI
  • Customer Service Lead - New Store Opening in Lincoln , Rhode Island 622 George Washington Hwy Lincoln RI US 02865 **Over...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Wakefield, RI
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Westport, MA
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel
  • Johnston, RI
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL013799 Showing 1 location **...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Apetito Ltd.
  • Preston, CT
  • ** Customer Service Advisor** ** 9.50 per hour + Bonus + Benefits** * Location: Lancashire-Preston, UK | * Contract type...
  • 3/27/2024 12:00:00 AM

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Part Time Customer Service Advisor Newport
  • Buzzwales
  • Newport, RI
  • Job Title: Part Time Customer Service Advisor Newport Salary: 20,000 pa pro rata for part time 20 hours per week PLUS un...
  • 3/25/2024 12:00:00 AM

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Sales & Customer Service Associate
  • Massage Envy
  • North Attleboro, MA
  • Overview: Where Better Careers Begin! Massage Envy North Attleboro, 1250 south Washington Street, North Attleboro, MA 02...
  • 3/25/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • North Kingstown, RI
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/24/2024 12:00:00 AM

Newport is a seaside city on Aquidneck Island in Newport County, Rhode Island, located approximately 33 miles (53 km) southeast of Providence, Rhode Island, 20 miles (32 km) south of Fall River, Massachusetts, 73 miles (117 km) south of Boston, and 180 miles (290 km) northeast of New York City. It is known as a New England summer resort and is famous for its historic mansions and its rich sailing history. It was the location of the first U.S. Open tournaments in both tennis and golf, as well as every challenge to the America's Cup between 1930 and 1983. It is also the home of Salve Regina Univ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$73,782 to $98,582
Newport, Rhode Island area prices
were up 1.6% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020