Customer Service Supervisor jobs in Nebraska
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Airport Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Omaha, NE
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 14 Days Ago
Cashier/Customer Service Supervisor
- Macadoodles
-
Omaha, NE
FULL_TIME
- ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate / Cashier. In this role, you will be responsible for providing exc...
- 14 Days Ago
Customer Service Representative
- US Forest Service
-
Chadron, NE
FULL_TIME
- Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
- 1 Day Ago
Service Lead - Front End Supervisor - Retail Customer Service Supervisor
- Big Lots
-
Fremont, NE
FULL_TIME
- ****NEW STORE OPENING!Description:When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. ...
- 25 Days Ago
Technology Customer Service Manager (Technology Support Supervisor)
- City of Lincoln/Lancaster County
-
Lincoln, NE
FULL_TIME
- This is a high-responsibility technical supervisory position responsible for leading the customer service and desktop support program for the City and County IT Department (Information Services). Cand...
- Just Posted
RN Supervisor
- Pediatric Home Service
-
Omaha, NE
FULL_TIME
- Do you have a passion for pediatrics and enjoy leading other nurses? We offer a great atmosphere that promotes teamwork and high intrinsic value as you help staff the homes of our pediatric clients. W...
- 21 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor
-
- ** Customer Service Supervisor** * Oak Ridge North, Texas, 77386 PURPOSE This position is responsible for the creative w...
- 4/26/2024 12:00:00 AM
Customer Service Supervisor
- PetSuites
-
Columbus, OH
- Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made ...
- 4/26/2024 12:00:00 AM
Customer Service Supervisor
- PaperWorks
-
Louisville, KY
- At PaperWorks, we are in pursuit of being recognized as a Great Place to Work®. To get there, we need people who want to...
- 4/25/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Elizabeth, NJ
- ** Customer Service Supervisor** * Elizabeth, New Jersey, 07021 PURPOSE This position is responsible for the creative wo...
- 4/24/2024 12:00:00 AM
Customer Service Supervisor
- Sealed Air Corporation
-
Streetsboro, OH
- SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e...
- 4/24/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
- ** Customer Service Supervisor** * Miami, Florida, 33188 PURPOSE This position is responsible for the creative workflow ...
- 4/23/2024 12:00:00 AM
Customer Service Supervisor
- Paperworks
-
Louisville, KY
- At PaperWorks, we are in pursuit of being recognized as a Great Place to Work. To get there, we need people who want to ...
- 4/22/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Naperville, IL
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Nebraska
The state is bordered by South Dakota to the north; Iowa to the east and Missouri to the southeast, across the Missouri River; Kansas to the south; Colorado to the southwest; and Wyoming to the west. The state has 93 counties and is split between two time zones, with the state's eastern half observing Central Time and the western half observing Mountain Time. Three rivers cross the state from west to east. The Platte River, formed by the confluence of the North Platte and the South Platte, runs through the state's central portion, the Niobrara River flows through the northern part, and the Rep...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,813 to $87,935
Most Popular Cities in Nebraska for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
Customer Service Supervisor in Grand Forks, ND
Hitmarker is run as a free service for the esports community.
January 08, 2020
Customer Service Supervisor in Everett, WA
Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
February 16, 2020
Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019