Customer Service Supervisor jobs in North Dakota

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service & Sales Supervisor
  • Gate City Bank
  • Grand Forks, ND FULL_TIME
  • Location

    Grand Forks South Washington

    Job Description:

    The Customer Service and Sales Supervisor provides the supervision and leadership of the savings department of a retail office. Provides "Brilliant at the Basics" customer service, assists customers with financial transactions.

    LEADERSHIP EXPECTATIONS:

    • Collaborate with open and transparent communication to inspire and motivate.

    • Help others succeed by being a servant leader.

    • Embrace data and innovation by being forward thinking, exploring new ways and ideas, and escaping from comfort zone to challenge the status.

    • Institute career development of self and team members to include self-awareness, self-development, career vision, goal setting, and skill development.

    • Understand that each customer and team member is unique. Listen and understand their needs and expectations. Walk in their shoes and then exceed their expectations.

    • Live and support the mission, vision, and principles of the Bank and be an active participant in the community.

    • Take initiative, show interest, anticipate needs, and keep transformation moving forward.

    • Build a culture of positivity, celebration, and recognize short-term wins.

    ESSENTIAL FUNCTIONS:

    • Directly supervises savings employees in the office by providing daily coaching, motivation and recognition.

    • Assist the office leadership with goal setting to achieve Bank goals.

    • Provide input at savings meetings and shares ideas in developing and maintaining savings products and services.

    • Conduct regular staff meetings, assuring that staff is engaged.

    • Answer customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.

    • Open various new accounts, process necessary information and educate the customers as to services/products available.

    • Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.

    Other:

    • Provide a "Wow" customer service experience for team members and customers.

    • Develop and maintain productive relationships with team members, leaders, customers, and vendors.

    • Prompt and reliable attendance is essential in order to provide expected levels of service.

    • Must comply with all Gate City Bank policies, procedures, and applicable laws and regulations.

    • Ability to make decisions in a fast-paced environment.

    • Ability to maintain composure in stressful situations, including resolving problems or concerns with customers or team members.

    SUPERVISORY RESPONSIBILITIES:

    • Provide overall direction, coordination, and evaluation of Customer Service and Sales. Carry out supervisory responsibilities in accordance with the Bank's policies, procedures, and applicable laws and regulations.

    • Leverage the strengths of the team members, help clarify roles and responsibilities, and develop and implement training and development in order to maximize and reach optimal individual and Bank goals.

    • Interview, hire, and train team members; plan, assign, and direct work; give real-time feedback to team members; recognize, reward, and discipline team members; address complaints; and resolve problems.

    • Ensure team members are kept current on issues affecting job-related duties, responsibilities, and trends on a consistent basis.

    SCHEDULE:

    • Monday - Friday: 8:30-5:30, opening/closing shifts flexibility required

    • Rotating Saturdays, 8:45-12:15 as needed, flexibility required

    EOE/including Disability/Vets

    Member FDIC


    EOE/Vets/Disability

     

  • Just Posted

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Service supervisor
  • Cummins Inc.
  • Grand Forks, ND FULL_TIME
  • Description Service Supervisor We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is a...
  • Just Posted

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Customer Service
  • Hertz-Overland West, Inc
  • Bismarck, ND FULL_TIME
  • Applicant must be high energy, outgoing, well spoken with strong verbal and written skills. We are looking for a strong driven individual who would like to work for a company that offers advancement a...
  • 22 Days Ago

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Customer Service
  • Pizza Hut
  • WILLISTON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at WILLISTON ND
  • 23 Days Ago

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Customer Service
  • Pizza Hut
  • DICKINSON, ND FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at DICKINSON ND
  • 23 Days Ago

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Customer Service
  • Preference Employment Solutions
  • Fargo, ND FULL_TIME
  • Customer Service Representative Preference Employment Solutions is actively seeking a dedicated Customer Service Representative to join a dynamic team! If you thrive in fast-paced environments and lov...
  • 2 Days Ago

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Columbia, SC
  • ** Customer Service Supervisor** * Columbia, South Carolina, 29210 PURPOSE This position is responsible for the creative...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

North Dakota is a Midwestern state of the United States. It borders Canada and lies at the center of the North American continent. The geographic center of North America is near the town of Rugby. Bismarck is the capital of North Dakota, and Fargo is the largest city. Soil is North Dakota's most precious resource. It is the base of the state's great agricultural wealth. But North Dakota also has enormous mineral resources. These mineral resources include billions of tons of lignite coal. In addition, North Dakota has large oil reserves. Petroleum was discovered in the state in 1951 and quickly...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,911 to $89,402

Customer Service Supervisor in Grand Forks, ND
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