Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are seeking a Dispatcher/Customer Service Representative to join our team!
Must be available all shifts - Background checks will be done.
Responsibilities:
​Qualifications:
Shifts:
8am-4pm
4pm-12am
12am-8am
Full time position/Part Time positions available
Paid training
Paid vacation
Long-term, sustainable, and profitable growth and advancement opportunities
Overtime Pay
Bonus Pay
Pay Raises
Health Benefits
Company open 24 hours per day, 7 days per week, 365 days per year
Background Checks done
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Apply in person ONLY at Quality Towing, 1657 Plaza Place, Myrtle Beach, SC 29577'
'
Work Remotely
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
Schedule:
Work Location: In person
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0 Customer Service Supervisor jobs found in Myrtle Beach, SC area