Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SEEKING AUTO GLASS TECHNICIAN - With possible help/learning residential/commercial glass.
Local company, seeking motivated, dependable individual as an Auto Glass Technician for mobile replacements and repairs in the Twin Cities metro area.
Job responsibilities:
Provide excellent customer service and interpersonal skills
Perform the highest quality installation practices
Be able to routinely lift 50-75 lbs
Ability to work independently with strong knowledge of metro area.
Ability to operate tools necessary for auto glass repair and replacement.
M-F, no weekends.
Experience preferred.
Clean background and driving record.
Pay : TBD - (based on experience & knowledge)
Job Type: Full-time
Job Types: Part-time, Full-time
Pay: $20.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
License/Certification:
Work Location: On the road
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0 Customer Service Supervisor jobs found in Minnetonka, MN area