Customer Service Supervisor jobs in Montana

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Advocate I
  • Health Care Service Corporation
  • Helena, MT FULL_TIME
  • At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

    Come join us and be part of a purpose driven company who is invested in your future!

    Job Summary

    Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.

    JOB REQUIREMENTS:

    • High school diploma OR GED.
    • 6 months customer service experience OR 6 months experience in an office environment.
    • Data entry and/or typing experience.
    • Interpersonal, verbal and written communication skills.
    • Analytical and organizational skills and independent decision making skills.
    • Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.


    PREFERRED JOB REQUIREMENTS:

    • 9 months customer service experience.
    • Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.
    • Knowledge of medical terminology and anatomy.
    • Proven ability to learn quickly and adapt to change.
    • Referral preference given to applicants able to take and meet testing criteria.

    Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

    HCSC Employment Statement:

    HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

     

  • 16 Days Ago

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Customer Advocate I
  • Health Care Service Corporation
  • Great Falls, MT FULL_TIME
  • Job DescriptionCustomer Advocate IThis position will start in May and will be an onsite role within our Great Falls, MT facility. Why You'll Love HCSCWhen you join HCSC, you are joining the largest cu...
  • 1 Month Ago

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Customer Service
  • Glacier Hardwoods
  • Whitefish, MT PART_TIME,FULL_TIME
  • Glacier Hardwoods is a small/locally owned Hardwood flooring/lumber store. We have a location in Whitefish and Kalispell. Our small team of employees work together from the start to finish of each pro...
  • 17 Days Ago

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Customer Service
  • A&W - Montana
  • Columbia, MT FULL_TIME,PART_TIME
  • We are seeking Customer Service staff to join our team! You will thrive in a fast-paced environment and have fun living A&W's brand and reputation. Responsibilities: • Customer Service staff interact ...
  • 1 Month Ago

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Customer Experience Associate
  • Army & Airforce Exchange Service (Malmstrom AFB)
  • Malmstrom AFB, MT PART_TIME
  • Job Description As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone t...
  • 1 Month Ago

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Customer Experience Associate Military Clothing
  • Army & Airforce Exchange Service (Malmstrom AFB)
  • Malmstrom AFB, MT PART_TIME
  • As a Customer Experience Associate at Military Clothing, you’ll be responsible for helping our service members get the uniforms they need. You’ll need to have an attention to detail and be a quick lea...
  • 14 Days Ago

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Customer Service Supervisor
  • Floor & Decor
  • ** Customer Service Supervisor** * Miami, Florida, 33188 PURPOSE This position is responsible for the creative workflow ...
  • 4/23/2024 12:00:00 AM

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Customer Service Supervisor
  • Solve IMG
  • Charlotte, NC
  • Job Description Job Description Solve Industrial Motion Group is a global manufacturer of bearings and power transmissio...
  • 4/23/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Savannah, GA
  • ** Customer Service Supervisor** * Savannah, Georgia, 31404 PURPOSE This position is responsible for the creative workfl...
  • 4/22/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • ** Customer Service Supervisor** * Oak Ridge North, Texas, 77386 PURPOSE This position is responsible for the creative w...
  • 4/21/2024 12:00:00 AM

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Customer Service Supervisor
  • PaperWorks
  • Louisville, KY
  • At PaperWorks, we are in pursuit of being recognized as a Great Place to Work®. To get there, we need people who want to...
  • 4/20/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 4/19/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Elizabeth, NJ
  • ** Customer Service Supervisor** * Elizabeth, New Jersey, 07021 PURPOSE This position is responsible for the creative wo...
  • 4/19/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Naperville, IL
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

Montana (/mɒnˈtænə/ (listen)) is a landlocked state in the Northwestern United States. Montana has several nicknames, although none are official, including "Big Sky Country" and "The Treasure State", and slogans that include "Land of the Shining Mountains" and more recently "The Last Best Place". Montana is the 4th largest in area, the 8th least populous, and the 3rd least densely populated of the 50 U.S. states. The western half of Montana contains numerous mountain ranges. Smaller island ranges are found throughout the state. In all, 77 named ranges are part of the Rocky Mountains. The easte...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,254 to $87,188

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