Customer Service Supervisor jobs in Hobbs, NM
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Permit and Customer Service Supervisor
- City of Midland
-
TX, TX
FULL_TIME
-
The Residential Permit and Customer Service Supervisor oversees the efficient operation of the One-Stop-Shop and Permit Counter while prioritizing exceptional customer service and satisfaction. The position also serves as the Senior Residential Plans Examiner.
Under general direction from the Building Official and the Development Services Officer, the Residential Permit and Customer Service Supervisor manages the One-Stop-Shop and Permit Counter team, ensuring smooth permit processing and delivering outstanding customer service. The position performs simple and complex reviews of residential permit submittals and issues the corresponding permits in a timely manner.- Supervise daily operations of the One-Stop-Shop and Permit Counter, ensuring timely and accurate permit processing.
- Provide guidance and support to staff in handling customer inquiries, complaints, and transactions.
- Collaborate with other departments to streamline processes and enhance customer service delivery.
- Oversee the resolution of permit-related issues and ensure compliance with relevant regulations.
- Performs residential plan reviews on new construction homes as well as various new projects on existing properties.
- Oversee cashiering functions, including billing, verifying payments, and reconciling accounts.
- Monitor and evaluate staff performance, providing training and coaching as needed to maintain high service standards.
- Participates in the hiring process of new employees including reviewing applications, resumes, and performing interviews.
- Develop and implement strategies to improve the overall customer experience at the One-Stop-Shop and Permit Counter.
- Prepare reports and analyze data to identify areas for improvement and implement corrective actions.
- Stay updated on changes in permit regulations and procedures, ensuring staff compliance.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Handle escalated customer inquiries or complaints and ensure prompt resolution.
- Attend regular training sessions for related activities.
- Regularly communicate with elected officials, city management, and staff from other departments.
- Perform related duties and responsibilities as assigned.
- Bachelor's Degree from an accredited college or university with coursework in a related construction or management field preferred.
- Minimum of 5 years of experience in customer service or related field, with 2-3 years in a supervisory role of increasing responsibilities.
- Knowledge of permit processing procedures, local and state regulations, and familiar with the International Building Codes (ICC).
- Any combination of the previous qualifications will be considered.
- Strong communication and interpersonal skills.
- Skilled in de-escalating conflicts.
- Ability to multitask, prioritize workload, and work effectively under pressure.
- Proficiency in computer applications and office software.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Valid Texas driver's license.
- Thorough understanding of permit processing and customer service principles.
- Excellent leadership and team management skills.
- Analytical and problem-solving abilities.
- Ability to effectively communicate with diverse stakeholders.
- Detail-oriented with a focus on accuracy and efficiency.
- Adaptability and willingness to learn new procedures and technologies.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
- Ability to communicate effectively with the public, contractors, developers, elected officials, department heads, and other city staff through in-person contact, phone calls, and by emails.
- Occasional overtime may be required.
- Ability to work in a fast-paced environment.
- Willingness to attend training sessions or workshops as necessary.
- 8 Days Ago
Permit and Customer Service Supervisor
- City of Midland
-
TX, TX
FULL_TIME
- The Residential Permit and Customer Service Supervisor oversees the efficient operation of the One-Stop-Shop and Permit Counter while prioritizing exceptional customer service and satisfaction. The po...
- 8 Days Ago
Service Supervisor
- B&R Tools and Service, Inc.
-
Odessa, TX
FULL_TIME
- Now Hiring an experienced service supervisor/ packer hand. Need to be mechanically inclined, good work ethic and willing to learn. Must have a clean driving record and pass background check. Pay is BO...
- 1 Day Ago
Lubbock National Bank - Customer Service Supervisor
- AMARILLO NATIONAL BANK GROUP
-
Lubbock, TX
OTHER
- Job Details Job Location: Lubbock, TX Position Type: Full Time Education Level: High School Salary Range: Undisclosed DescriptionJob Duties: Provide quality customer service and work toward the genera...
- 1 Month Ago
Service Supervisor
- Beard Equipment Co
-
Midland, TX
FULL_TIME
- Beard Equipment Co in San Angelo, TX is looking for one service supervisor to join our 19 person strong team. Our ideal candidate is a self-starter, motivated, and engaged.Responsibilities Engage regu...
- 17 Days Ago
Service supervisor
- Cummins Inc.
-
Odessa, TX
FULL_TIME
- Description We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about. In this r...
- 1 Day Ago
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0 Customer Service Supervisor jobs found in Hobbs, NM area
Customer Service or Sales Bilingual Spanish
- Progressive Corp.
-
Hobbs, NM
- Customer Service or Sales Bilingual Spanish **Job Number** : 188666 Join one of FORTUNEs 100 Best Companies to Work For!...
- 4/25/2024 12:00:00 AM
Part Time - Loader/Cart Associate - Flexible
- Lowes
-
Hobbs, NM
- What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, an...
- 4/25/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Hobbs, NM
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
Customer Service Representative
- Walmart
-
Hobbs, NM
- **Job Title: Customer Service Representative (Walmart)** **Job Summary:** As a Customer Service Representative at Walmar...
- 4/24/2024 12:00:00 AM
At Home Customer Service
- Carmax
-
Seminole, TX
- Responsibilities You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processi...
- 4/24/2024 12:00:00 AM
FT Customer Service Agent - Work From Home>
- Koala Health
-
Hobbs, NM
- [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
- 4/23/2024 12:00:00 AM
Senior Retail Sales Associate (Full-Time)
- AutoZone, Inc.
-
Hobbs, NM
- AutoZone's Full-Time Senior Retail Sales Associate drives sales through superior customer service by exceeding customer ...
- 4/23/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Lovington, NM
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/22/2024 12:00:00 AM
About Hobbs, New Mexico
Hobbs is a city in Lea County, New Mexico, United States. The population was 34,122 at the 2010 Census, increasing from 28,657 at the 2000 census.
Hobbs is the principal city of the Hobbs, New Mexico Micropolitan Statistical Area, which includes all of Lea County.
According to the United States Census Bureau, the city has a total area of 18.9 square miles (49 km2), all of it land....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$61,830 to $82,614
Hobbs, New Mexico area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020