Customer Service Supervisor jobs in Hawaii

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Steve's Plumbing Service
  • Ewa Beach, HI FULL_TIME
  • Steve's Plumbing & A/C Service Located in O'ahu, Hawaii, is looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team. Apply today to join our growing and dedicated service team!

    Who Are We?

    Steve's Plumbing & A/C Service is a top-notch contractor in Hawaii focused on providing significant value to our residential customers. We’ve been in business 30 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. If you are looking for a new opportunity, apply today!

    What We Offer!

    • Industry leading Benefits Package
    • Medical, Dental & Vision
    • Employee Discounts
    • Career Growth Opportunities
    • 1- Week Paid Vacation First Year
    • 7-Paid Holidays
    • 401(k), IRA

    Responsibilities:

    • Answer a high volume of incoming calls and respond to customer inquiries.
    • Provide information about company services.
    • Resolve customer complaints or concerns.
    • Direct calls to appropriate departments or individuals
    • Follow up on reviews positive and negative.
    • Call customers to offer promotions.
    • Collaborate with management to resolve complaints.

    Qualifications:

    • 2 years of Customer Service Experience
    • 2 years of Call Center Experience
    • Analytical and Problem-Solving Skills
    • Multitasking and Organizational Skills
    • Attentiveness and Patience
    • Time-Management Skills

    Pay Transparency:

    The starting rate for this opportunity ranges from $18-$20/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

    Job Type: Full-time

    Pay: $18.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Day shift
    • Morning shift

    Work setting:

    • In-person

    Experience:

    • Customer Service/ Call Center: 3 years (Preferred)

    Ability to Commute:

    • 'Ewa Beach, HI (Required)

    Ability to Relocate:

    • 'Ewa Beach, HI: Relocate before starting work (Required)

    Work Location: In person

  • 8 Days Ago

S
Customer Service Representative
  • Steve's Plumbing Service
  • Island, HI FULL_TIME
  • Steve's Plumbing & A/C Service Located in O'ahu, Hawaii, is looking to find the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on ...
  • 8 Days Ago

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Customer Service and Sales Representative
  • Hawaii Medical Service Association
  • Kapolei, HI FULL_TIME
  • Job Summary **Hybrid Work Environment - Must reside in Oahu** This position serves as the principal HMSA contact for prospective and current Oahu employers and members inquiring about small group heal...
  • 10 Days Ago

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Customer Service Representative
  • Hawaii Dental Service
  • Honolulu, HI FULL_TIME
  • POSITION SUMMARYUnder the supervision of the Customer Service Manager, responds to customer inquires and resolves customer issues, and provides information about eligibility, benefits and claims infor...
  • 15 Days Ago

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Airport Customer Service Supervisor (Alaska) - OGG
  • Unifi
  • Kahului, HI FULL_TIME
  • Requirements and Description Responsibilities Loads, unloads, services, guides, and directs customer aircraft. Safeguards customers' baggage, air cargo, airmail from weather, loss, theft, damage and/o...
  • 1 Month Ago

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Program supervisor
  • Child and Family Service
  • Honolulu, HI FULL_TIME
  • Established in 1899, Child & Family Service (CFS) is a community-based organization with a mission of strengthening families and fostering the healthy development children. CFS has been a fierce advoc...
  • 17 Days Ago

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/29/2024 12:00:00 AM

A
Customer Service Supervisor
  • Addison Group
  • Oswego, IL
  • Our client is looking for a sharp Customer Service Supervisor to join their team. As a Customer Service Supervisor, you ...
  • 3/29/2024 12:00:00 AM

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • State of Missouri
  • Jefferson City, MO
  • Customer Service Supervisor Business Tax Bureau - Correspondence & Local Tax Unit Department of Revenue Annual Salary: $...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • First Staff Services
  • Elk Grove Village, IL
  • Job Description Job Description Work for a leading global industrial distribution company! We are currently seeking an e...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

Hawaii (/həˈwaɪi/ (listen) hə-WY-ee; Hawaiian: Hawaiʻi [həˈvɐjʔi]) is the 50th and most recent state to have joined the United States, having received statehood on August 21, 1959. Hawaii is the only U.S. state located in Oceania, the only U.S. state located outside North America, and the only one composed entirely of islands. It is the northernmost island group in Polynesia, occupying most of an archipelago in the central Pacific Ocean. The state encompasses nearly the entire volcanic Hawaiian archipelago, which comprises hundreds of islands spread over 1,500 miles (2,400 km). At the southea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$73,113 to $97,688

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