Customer Service Supervisor jobs in Goose Creek, SC

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Supervisor
  • Lewis Tree Service, Inc.
  • Charleston, SC FULL_TIME
  • Description

    You're looking for that next step in your career, to advance in an industry you love. Lewis Tree Service will set you up for success, providing an opportunity for you to develop your leadership skills and advance the business.

    Why you'll love being part of the Lewis Family:

    • We are empowered to share our talents. We care deeply. We conquer challenges. We respect our differences. We trust each other. We keep each other safe. Together, we do great things.
    • We offer for Non-Union positions:
      • Competitive pay
      • Specialized paid training & certifications
      • Career advancement opportunities
      • Affordable health insurance plans including Dental, Vision and Health Savings Accounts
      • Retirement plans including Employee stock ownership and 401(k) plan
      • Paid time off
      • Employee assistance program

    Who you are...
    * Open-Minded: open to new ideas, willing to listen and observe, humble
    * Technology-Minded: enjoys utilizing and learning new technologies to enable our work
    * Servant Leader: cares for the team, puts their success first
    * Business Acumen: deep understanding of our business and the customer's needs
    * Collaborative: strong people skills, able to give and receive constructive feedback, flexible

    What you'll need:
    1. Minimum of three years' experience as a General Foreman or related experience, including experience with vegetation management as related to transmission lines.

    2. Applicable managerial and motivational skills.
    3. A valid driver's license.
    4. Well-groomed and properly dressed, promoting a professional appearance.
    5. Able to hear, speak, and see, as well as, have strong: communication skills.
    6. Computer literate, have basic operational knowledge including electronic mail, word documents and spreadsheets.
    7. Able and willing to travel via ground and/or air transportation. Storm emergencies may require extended out of town stay.
    8. Must secure ISA Certified Arborist and/or ISA Utility Specialist Certification and/or ISA Certified Tree Worker. Certification after one year.

    What you'll do as a Supervisor at Lewis:

    1. Accountable for the operational results of General Foremen.
    2. Schedule weekly crew visits with General Foremen, giving guidance, assistance, and support.
    3. Oversee the implementation of the Corporate Safety Program; training sessions, tailgate meetings. and award programs.
    4. Work with General Foremen and Corporate Safety investigating and settling accident claims quickly, efficiently, and sensitively.
    5. Ensures that high-quality arboricultural work is being performed at all times.
    6. Ensures that equipment repairs, preventative maintenance, and purchasing policies and procedures are completed properly.
    7. Continuous contact with existing customers to ensure customer satisfaction.
    8. Ensures compliance of all customers' contract specifications and requirements.
    9. Maintains open communication with Division Manager on all area operational activities.
    10. Ability to review and/or estimate fixed price lump sum bid work.
    11. Contacts potential customers as assigned by the Regional Vice President or Division Manager.
    12. Understands and enforces all company policies and procedures.
    13. Attends internal and external training courses, which pertain to improving and developing job-related business management and operational skills.
    14. Performs all other duties as assigned by Division Manager or Regional Vice President.

    Our DEI Promise:

    Our commitment to Diversity, Equity, and Inclusion (DEI) is key to the success of our business. We respect the differences among us, and we leverage those differences to create an environment where all employees feel welcome and fairly treated. We seek the best solutions possible by attracting and engaging a diverse workforce where all perspectives are sought and valued.

    Lewis Tree Service is an equal employment opportunity employer committed to providing equal opportunity for both applicants and employees. Lewis Tree Service prohibits unlawful discrimination or harassment of employees and applicants on the basis of race, creed, color, national origin, sex, age (40 ), religion, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, or any other legally protected characteristic, all employment decisions, including but not limited to recruitment, hiring, compensation, training, apprenticeship, promotion, demotion, transfer, lay-off and termination, and all other terms and conditions of employment. Lewis Tree Service's practices and policies are administered in accordance with applicable federal, state, and local laws.

    Qualifications

    Licenses & Certifications
    Arborist License (preferred)
    Herbicide Certification (preferred)





    Lewis Tree Service, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

     

  • 3 Days Ago

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Customer Service Specialist
  • Service Experts - Pardee
  • Charleston, SC FULL_TIME
  • Overview Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the trai...
  • 1 Day Ago

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Customer Care Specialist
  • Terminix Service, Inc.
  • Awendaw, SC FULL_TIME
  • Terminix Service Inc has an opportunity to add a member to the office team for a full time Customer Care Specialist. All work is performed in person at our office in Roebuck, SC. Apply for this job if...
  • 3 Days Ago

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Customer Care Specialist - Awendaw
  • Terminix Service, Inc.
  • Awendaw, SC FULL_TIME
  • Terminix Service Inc in Awendaw SC has the opportunity to add a member to the office team for a full time Customer Care Specialist. All work is performed in person at our office in Awendaw SC. Apply f...
  • Just Posted

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Service Supervisor
  • Stonemark Management LLC
  • Walterboro, SC FULL_TIME
  • DescriptionBasic Function:To preserve and maintain the physical facilities and grounds within the community so they are safe and aesthetically appealing to residents and prospective residents. Assists...
  • 21 Days Ago

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Service supervisor
  • Cummins Inc.
  • Summerville, SC FULL_TIME
  • Description That’s what #LifeAtCummins is all about. We are looking for a talented Service Supervisor to join our team specializing in Service for our Distribution Business Segment onsite in Summervil...
  • 4 Days Ago

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0 Customer Service Supervisor jobs found in Goose Creek, SC area

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Customer Service Associate
  • Raising Cane's Chicken Fingers
  • North Charleston, SC
  • **Customer Service Associate** North Charleston, South Carolina **BENEFITS** **Voluntary** * Dental * Vision * Supplemen...
  • 3/29/2024 12:00:00 AM

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Customer Service Support Specialist
  • Wowway
  • Charleston, SC
  • Location: Customer Service Support Specialist in Charleston, SC at WOW! **Location:** **Experience:** Not Specified **Jo...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Moncks Corner, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Hanahan, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • North Charleston, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Andrews, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Mount Pleasant, SC
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/27/2024 12:00:00 AM

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Store Customer Service Specialist
  • Sherwin-Williams
  • Mount Pleasant, SC
  • This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
  • 3/27/2024 12:00:00 AM

Goose Creek is a city in Berkeley County in the U.S. state of South Carolina. The population was 35,938 at the 2010 census. Most of the Naval Weapons Station Charleston is in Goose Creek. As defined by the U.S. Office of Management and Budget, and used only by the U.S. Census Bureau and other Federal agencies for statistical purposes, Goose Creek is included within the Charleston-North Charleston-Summerville metropolitan area and the Charleston-North Charleston Urbanized Area. Goose Creek is located in southern Berkeley County at 33°0′N 80°2′W / 33.000°N 80.033°W / 33.000; -80.033 (32.9955,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$66,078 to $88,288
Goose Creek, South Carolina area prices
were up 1.5% from a year ago

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It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
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