Customer Service Supervisor jobs in Gillette, WY
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- Press-One Customer Care
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Casper, WY
FULL_TIME
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About the Job
Customer Service Representative- Full-Time
Please help us help customers manage their subscriptions. You’ll be answering phone calls from the comfort of your home. You’ll need a reliable internet connection, a newer model computer, a headset, and a dedicated, quiet workspace where you can train and work without interruptions.
You will assist customers with filing complaints, billing inquiries, and fulfillment issues. You may also be calling customers to update information, collect payments, or inform them of upcoming renewals. Our ideal applicant is comfortable in a high-call volume environment and ready to stay busy!
Job Requirements:- Required availability includes start times as early as 7 AM and ending at 4 PM.
- Reliable internet connection (A minimum of 50 Mbps download speed).
- PC or Laptop with at least Windows 8 or High Sierra IOS.
- USB Headset for taking calls.
- A dedicated, quiet workspace.
- Excellent reading/writing skills.
- Ability to work 30 hours per week, minimum.
- Ability to work at least one weekend day per week- weekend shifts are shorter from 7 AM to 12 PM.
- Solid PC skills. (data entry, systems navigation, basic troubleshooting, etc.)
- Must live in Wyoming or Kansas.
Other information:- Permanent position.
- Monetary Incentives.
- Training will be done remotely via ZOOM.
- Training is paid.
- You will be paid weekly via direct deposit.
- 11 Days Ago
- Atlantic Aviation
-
Casper, WY
FULL_TIME
- The Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environmen...
- 9 Days Ago
- United Parcel Service
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CASPER, WY
PART_TIME
- Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovat...
- 5 Days Ago
- United Parcel Service
-
CASPER, WY
PART_TIME
- Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovat...
- 5 Days Ago
- Rocky Mountain Administrators
-
Worland, WY
FULL_TIME
- About usRocky Mountain Administrators is a Third Party Administrator of self-funded health insurance plans, located in Worland, Wyoming. We are a professional, customer-centric, and rewarding organiza...
- 14 Days Ago
- JCPenney
-
Casper, WY
FULL_TIME
- As the Customer Experience Supervisor II – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on customer service, leading company training...
- 8 Days Ago
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- Gillette, WY
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0 Customer Service Supervisor jobs found in Gillette, WY area
- 1st State Brokerage
-
Gillette, WY
- Job Description Job Description Ideal Candidate's are: • Customer service oriented • Results driven and coachable • Self...
- 4/23/2024 12:00:00 AM
- Pacifi
-
Gillette, WY
- JOIN OUR TEAM! PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of cust...
- 4/23/2024 12:00:00 AM
- Norco, Inc
-
Gillette, WY
- Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Mont...
- 4/22/2024 12:00:00 AM
- 1st State Brokerage
-
Gillette, WY
- Ideal Candidate's are: Customer service oriented Results driven and coachable Self-disciplined Excellent communication s...
- 4/22/2024 12:00:00 AM
- AutoZone, Inc.
-
Gillette, WY
- AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expecta...
- 4/20/2024 12:00:00 AM
- CoachUSA
-
Livingston, MT
- BUS DRIVERS – Full-time Location: Livingston, MT Compensation: $42,000 – $66,000 annually $3,000 Hiring Bonus for CDL Dr...
- 4/20/2024 12:00:00 AM
- Dollar Tree Family Dollar - Dollar Tree, Inc.
-
Gillette, WY
- Responsible for assisting with the complete operations of assigned store, in conjunction with assigned tasks and duties....
- 4/19/2024 12:00:00 AM
- Kohls
-
Gillette, WY
- Responsibilities Creates a friendly and welcoming environment by greeting and offering assistance to customers You are t...
- 4/19/2024 12:00:00 AM
About Gillette, Wyoming
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