Customer Service Supervisor jobs in Fremont, NE
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Airport Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Omaha, NE
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 13 Days Ago
Cashier/Customer Service Supervisor
- Macadoodles
-
Omaha, NE
FULL_TIME
- ```Job Summary:```We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Associate / Cashier. In this role, you will be responsible for providing exc...
- 13 Days Ago
Airport Customer Service Supervisor
- GAT Airline Ground Support
-
Omaha, NE
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 24 Days Ago
Customer Service Supervisor - Patient Accounts
- Shenandoah Medical Center
-
Shenandoah, IA
FULL_TIME
- Job Description Job Description 1. Develop and implement training guidelines and resources. Ongoing training and education of staff. Perform successful new employee orientations. Design, implement and...
- 2 Days Ago
Service Lead - Front End Supervisor - Retail Customer Service Supervisor
- Big Lots
-
Fremont, NE
FULL_TIME
- ****NEW STORE OPENING!Description:When you join our team, you’ll enjoy extra savings with a 20% discount on almost everything in store – even food! And a 30% discount on Indoor and Outdoor furniture. ...
- 24 Days Ago
RN Supervisor
- Pediatric Home Service
-
Omaha, NE
FULL_TIME
- Do you have a passion for pediatrics and enjoy leading other nurses? We offer a great atmosphere that promotes teamwork and high intrinsic value as you help staff the homes of our pediatric clients. W...
- 20 Days Ago
Filters
- Current Active Filter
- Fremont, NE
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Supervisor jobs found in Fremont, NE area
Retail Customer Service Specialist
- Sherwin-Williams
-
Omaha, NE
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
- 4/24/2024 12:00:00 AM
Retail Front End Supervisor
- Burlington Coat Factory Corporation
-
Papillion, NE
- LOCATION 7825 Towne Center Parkway Papillion NE US 68046OverviewAt Burlington, we embrace the many facets of diversity t...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Raising Cane's Chicken Fingers
-
Fremont, NE
- **Customer Service Associate** Fremont, Nebraska **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insura...
- 4/23/2024 12:00:00 AM
Customer Service Associate
- Fidelity Investments
-
Omaha, NE
- Job Description: Financial Customer Associate Omaha, NE Area only Are you looking for a career where you will make a dif...
- 4/22/2024 12:00:00 AM
Sales & Customer Service Associate
- Massage Envy
-
Bellevue, NE
- Overview: At Massage Envy Twin Creek (located at Hwy 360 & 36th St in Bellevue), we are looking for goal-oriented, profe...
- 4/22/2024 12:00:00 AM
Customer Service Associate
- Raising Cane's
-
Omaha, NE
- Overview: Starting hiring pay range (based on location, experience, qualifications, etc.): $14 - $15.50 / hour As an imp...
- 4/21/2024 12:00:00 AM
Customer Service Associate / Mobile Expert
- Wireless 2 Go NE LLC
-
Omaha, NE
- Job Description Job Description Mobile Experts work as a member of a Retail Team of Experts to bring the Metro by T-Mobi...
- 4/20/2024 12:00:00 AM
Retail Customer Service Specialist
- Sherwin-Williams
-
Omaha, NE
- This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholes...
- 4/15/2024 12:00:00 AM
About Fremont, Nebraska
Fremont is a city in Dodge County in the eastern portion of the state of Nebraska in the Midwestern United States. The population was 26,397 at the 2010 census. Fremont is the county seat and the home of Midland University.
Fremont is located along the Platte River, approximately 35 miles (56 km) northwest of the largest city in the area, Omaha, and 50 miles (80 km) northeast of the state capitol, Lincoln.
According to the United States Census Bureau, the city has a total area of 8.85 square miles (22.92 km2), of which, 8.80 square miles (22.79 km2) is land and 0.05 square miles (0.13 km2) i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,184 to $87,095
Fremont, Nebraska area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020