Customer Service Supervisor jobs in Fremont, CA
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
NK - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
San Jose, CA
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coordinates proper handling of OJI's including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 22 Days Ago
Customer service supervisor
- Living Spaces
-
San Jose, CA
FULL_TIME
- Position Summary The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model. The Operations Supervisor will oversee a te...
- 1 Day Ago
Retail Customer Service Supervisor
- Living Spaces
-
San Jose, CA
FULL_TIME
- Position Summary The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model. The Operations Supervisor will oversee a te...
- 27 Days Ago
Customer Field Service Supervisor
- San Jose Water Company
-
San Jose, CA
FULL_TIME
- Type of Employment Regular Full-Time Employee | Job Openings 1 Compensation Range 81,900.00 - 131,000.00 | Compensation Type Annual Salary Founded in 1866, San Jose Water Company is an investor owned ...
- 1 Month Ago
Service Coordinator, Compressor Technique-Fremont, CA
- Atlas Copco Compressors LLC -North America Customer Center
-
Fremont, CA
FULL_TIME
- Service Coordinator, Compressor Technique-Fremont, CA Functional area: Service Country: United States City: Fremont Company name: Atlas Copco Compressors LLC Date of posting: Mar 19, 2024 Our solution...
- 1 Month Ago
Service Technician, Compressor Technique - Fremont, CA
- Atlas Copco Compressors LLC -North America Customer Center
-
Fremont, CA
FULL_TIME
- Service Technician, Compressor Technique - Fremont, CA Functional area: Service Country: United States City: Fremont, CA Company name: Atlas Copco Compressors LLC Date of posting: Feb 1, 2024 Passiona...
- 1 Month Ago
Filters
- Current Active Filter
- Fremont, CA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Customer Service Supervisor jobs found in Fremont, CA area
Customer Service Advisor
- Pep Boys Inc
-
Sunnyvale, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
- 4/26/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110319 **Category:** Stores **Overvie...
- 4/26/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
San Carlos, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110309 **Category:** Stores **Overvie...
- 4/26/2024 12:00:00 AM
Customer Service Advisor
- Pep Boys Inc
-
Pleasant Hill, CA
- **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110306 **Category:** Stores **Overvie...
- 4/26/2024 12:00:00 AM
Customer Service Associate
- Domino's
-
Hayward, CA
- MAKE GREAT PIZZA — AND MORE — POSSIBLE Be a part of the world's #1 Pizza company! Domino's offers: Competitive wages Pa...
- 4/25/2024 12:00:00 AM
Customer Service Advisor
- Schnitzer Steel Industries, Inc.
-
San Jose, CA
- Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Ser...
- 4/24/2024 12:00:00 AM
Automotive Customer Service Advisor
- Pep Boys Inc
-
San Leandro, CA
- **** **Automotive Customer Service Advisor** **Automotive Customer Service Advisor** **Requisition ID:** 116381 **Catego...
- 4/24/2024 12:00:00 AM
Customer Service Associate
- Truepill Inc.
-
Hayward, CA
- **Customer Service Associate** Hayward, CA / Patient Operations Customer Operations / Full Time At Truepill, we are tran...
- 4/22/2024 12:00:00 AM
About Fremont, California
Fremont (/ˈfriːmɒnt/ FREE-mont) is a city in Alameda County, California, United States. It was incorporated on January 23, 1956, from the annexing of Centerville, Niles, Irvington, Mission San José, and Warm Springs. The city is named after John C. Frémont, an American explorer and former US Senator from California, Governor from Arizona, Major General in the Union Army, and the first Republican presidential candidate, in 1856.
Located in the southeast San Francisco Bay Area and straddling both the East Bay and South Bay regions, Fremont has a rapidly-growing population of around 230,000. It i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$87,541 to $116,967
Fremont, California area prices
were up 2.9% from a year ago
were up 2.9% from a year ago
What does a Customer Service Supervisor do?
Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020