Customer Service Supervisor jobs in Fairbanks, AK

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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Well Service Support Supervisor
  • the Lynden Family of Companies
  • Prudhoe Bay, AK FULL_TIME
  • Alaska West Express, Inc. (Lynden Oilfield Services), Alaska’s largest intermodal tank and chassis operator, is in search of a qualified individual to supervise and lead our Well Services Support (Frac) Team in Prudhoe Bay, AK.   Lynden Oil Field Services, a division of Alaska West Express, Inc., provides support for exploration, production, and service companies on the North Slope working to develop Alaska’s oil and gas resources.   Our team works 3 weeks on / 3 weeks off. We offer low-cost benefits including medical, dental, vision and 401k, with up to 6% company contribution. Employees also receive paid sick leave.   Our Well Services Support Supervisor plays a strategic role in safety, environmental, and team building while managing the day-to-day field frac support operations on location. Maintaining a good relationship with clients is a key function of this position. Job execution and coordination of equipment, crews, chemicals and third-party vendors is expected.   ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Other duties may be assigned)  Attendance and timeliness are essential functions of this position.   Ability to work long and/or irregular hours on the North Slope of Alaska in a two-week on, two-week off rotation.   Maintains accurate records as required by company, client, or regulatory purposes.  Examples include records and organization of supplied materials (water, sand, LVT, bulkers, liners, timbers, etc.)   Reports all health, safety, and environmental hazards, near misses, and/or incidents involving process, chemical, vehicle, and personnel.  Reports incidents in accordance with the AWE Incident Reporting Guidelines to the HSSE Department and direct supervisor.   Complies with all company health, safety and environmental policies.   Participates and Leads AWE HSSE proactive safety programs like the Observation program, Job Safety Analysis, and S.E.T.A. cards.   Responsible for ensuring that equipment is inspected for defects to ensure safe operating conditions before, during, and after use.  Reviews deficiencies and determines (working with AWE Maintenance) if the equipment needs to be taken out-of-service or can be safely operated until repaired.   Coordinates daily operations through customer communications. Determines work sequence by customer requirements, material shipping dates, type, volume and destination.   Inspects all personnel, equipment, rig-up, and final pre-job fluid tests and chemical volumes to ensure they meet company and customer requirements.   Promotes the services of Alaska West Express and maintains professional relationships with current customers and develops relationships with potential new customers.   Ensures all equipment is manned by properly trained operators and provides assistance in any necessary training functions.   Instructs and provides training and mentoring for direct reports.  Works with AWE HSSE to ensure that personnel are properly trained to meet Company, Customer, and regulatory requirements.   Maintains the ability to drive all Company equipment to specified destinations in accordance with company procedures and government regulations.  Maneuvers vehicles in safe and efficient manner in situations such as heavy traffic, inclement weather, and difficult loading/unloading facilities.   CUSTOMER INTERFACES:  This position must be able to interface with customers on a frequent basis in a professional manner.  Customer interfaces include:   Working with the Customers’ North Slope Supervisors while managing the jobs, personnel needs, and planning upcoming activities.   Establishing job schedules and supplying materials that are utilized on the pads.   Attendance at scheduled (i.e. pre and post frac meetings) and unscheduled meetings.   Communicate with customer’s PSL Manager on water utilization during hydraulic fracture operations.   Working with the Oil & Gas Companies on the scheduling of trucking services for fracking operations (water, tanker, proppant, fuel, etc.), scheduling required equipment and personnel (generators, heaters, loaders, cranes, bed trucks, etc.), coordinating the ordering, transportation, and supply of rig mats, and reporting of required information as determined by the Client.   SUPERVISORY RESPONSIBILITIES:  Set the example in professional behavior and operator skills and lead the Team in ethical behavior in all aspects of the business.   Organize daily safety meetings, JSA’s, and safe work plans.   Mentor all equipment operators in their job responsibilities as needed.   Uphold and enforce employee compliance with company and client safety policies and procedures.   Track, document, and properly communicate (verbally and written) required information.  Types of information includes daily reports that include employee’s hours worked (tracked per well or charge code), training reports, process and safety statistics, incident investigation corrective actions, JSAs and procedures, and lessons learned.   Responsible for safe execution of travel, job setup, job execution, and return of all personnel and equipment.   May conduct disciplinary action meetings with field personnel as needed.   QUALIFICATION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   EDUCATION AND/OR EXPERIENCE:  High school diploma or general education degree (GED);   3 to 5 years fracking experience with 1 yrs supervisory/leadership experience;   Experience working on the North Slope or in a similar environment;   Experience with creating a strong team environment, promoting communication, ability to multi-task and adapt to situations;   Basic computer skills in Word, Outlook, and Excel;   Must be a minimum of 21 years of age.   CERTIFICATES AND LICENSES:  Valid driver’s license;   Commercial Driver License (CDL) with HazMat endorsement preferred.   LANGUAGE SKILLS:  Ability to read and speak the English language sufficiently to converse with co-workers, supervisors and managers, to understand procedures and warning signs and or markings in the English language, to respond to inquiries, and to make entries on reports and records.  Ability to understand, CFR 49 Hazardous Material regulations.  Hazardous communication training, respiratory protection training, PPE training, and environmental training must be completed.   MATHEMATICAL SKILLS:  Ability to add, subtract, multiply, and divide two digit numbers’   REASONING ABILITY:  Ability to understand detailed written and oral instructions; ability to prioritize and problem solve in time/safety-sensitive situations; ability to adapt to changing requirements and conditions.   PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to talk and hear while communicating with customers and co-workers in person or via telephone or radio.    Employee must be able to sit, stand or walk for extended periods (entire shift).  Employee is required to use hands, fingers, arms and feet to steer and operate controls of equipment and while manually lifting, moving or securing freight. And is required to kneel, stoop or crouch to examine equipment and cargo.   The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.   REQUIRED PERSONAL PROTECTIVE EQUIPMENT (PPE):  Employee is required to wear PPE as outlined in AWE Industrial Health and Safety Manual Chapter 2.27 PPE Program, which may include hard hat, safety toe shoes/boots, gloves, chemical splash suits, safety glasses/goggles, hearing protection, respiratory protection, and arctic winter gear.   TYPICAL WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   While performing the duties of this job, the employee is required to work in outside weather conditions, (extreme cold and wet conditions) and occasionally works in high, precarious places, and confined spaces. Employee is required to work with and around hazardous materials and near/with heavy tools and moving machinery.   The noise level in the work environment is usually moderate however hearing protection will be required.
  • 8 Days Ago
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Well Service Support Supervisor
  • Alaska West Express, Inc.
  • Prudhoe Bay, AK FULL_TIME
  • Alaska West Express, Inc. (Lynden Oilfield Services), Alaska’s largest intermodal tank and chassis operator, is in search of a qualified individual to supervise and lead our Well Services Support (Fra...
  • 9 Days Ago
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Service Supervisor II - Cementing
  • Halliburton
  • Prudhoe Bay, AK FULL_TIME
  • We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves...
  • 27 Days Ago
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Customer Service Representative
  • Tammera L Randolph - State Farm Agency
  • North Pole, AK FULL_TIME
  • Tammy Randolph, State Farm Agency, located in North Pole, AK has an immediate opening for a Customer Service Representative. We are looking for a friendly face to join our team. This is a low-pressure...
  • 12 Days Ago
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CS - Customer Service Manager
  • Atlantic Aviation
  • Fairbanks, AK FULL_TIME
  • Did you ever want to work in aviation but didn’t know how to break into the industry? Do you like working in a fast-paced environment, often outdoors, around some of the most incredible professionals ...
  • 13 Days Ago
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Customer Service Representative
  • Classic Collision Corporate Services LLC
  • Fairbanks, AK FULL_TIME
  • Customer Service Representative (CSR) serves as the first impression of Classic Collision customer experience. Responsibilities Ensures that every customer is greeted and welcomed promptly, profession...
  • 13 Days Ago
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0 Customer Service Supervisor jobs found in Fairbanks, AK area

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Bartender
  • HMSHOST
  • Fairbanks, AK
  • With a career at HMSHost, you really benefit! We offer: Health, dental and vision insurance Generous paid time off (vaca...
  • 4/19/2024 12:00:00 AM
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Team Member - $16-17/hr Fairbanks AK
  • Holiday Station Stores - Workday
  • Fairbanks, AK
  • Store 2746622: 2300 South Cushman Street, Fairbanks, Alaska 99701 Availability - Shift/Days Flexible Availability Custom...
  • 4/18/2024 12:00:00 AM
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Team Member - $16-17/hr Fairbanks AK
  • Holiday Station Stores - Workday
  • Fairbanks, AK
  • Store 2746626: 4105 Geist Road, Fairbanks, Alaska 99709 Availability - Shift/Days Flexible Availability Customer Service...
  • 4/18/2024 12:00:00 AM
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Customer Service / Instrument Service Technician
  • TTT Environmental & Safety
  • Fairbanks, AK
  • TTT Environmental (an Alaska based Technical Environmental and Safety house) has an opening for a Customer service / Ins...
  • 4/17/2024 12:00:00 AM
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Customer Service Representative
  • Hiring Now!
  • Fairbanks, AK
  • Overview Charlie's Produce - Who We AreCharlie's Produce is a privately owned wholesale produce company. We are the larg...
  • 4/17/2024 12:00:00 AM
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Bartender B The Local Bar [FAIGPB01]
  • HMSHost Corporation
  • Fairbanks, AK
  • Description Summary: The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients s...
  • 4/17/2024 12:00:00 AM
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Bartender B
  • HMSHost
  • Fairbanks, AK
  • Description: Summary: The Bartender is responsible for greeting customers, taking drink/food orders, mixing ingredients ...
  • 4/17/2024 12:00:00 AM
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CDL Truck Driver Home Daily
  • AmeriGas
  • Fairbanks, AK
  • Compensation: Earnings: $ Full Time Starting Wage Endorsements reimbursed Posting Your New Career, Delivered! Hot Job, C...
  • 1/5/2024 12:00:00 AM
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About Fairbanks, Alaska

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,550 to $103,618
Fairbanks, Alaska area prices
were up 2.8% from a year ago
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What does a Customer Service Supervisor do?

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020