Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
SMART Customer Solutions, is looking for an Inbound Customer Service Representative that is professional, kind, caring and enjoys people!
Capabilities/Key Competencies:
· Persistence: must not give up on the first negative response from the potential customer. Persist in informing the customer about the VALUE of our wireless products/services.
· Focus and determination: must focus on sales results during a set period.
· Passion and Drive to contribute to Team success.
· Fun Culture Contributor!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Benefits:
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Ability to Relocate:
Work Location: In person