Customer Service Supervisor jobs in District of Columbia

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

S
Customer Service Specialist
  • Sustainable Facilities Management Service
  • Washington, DC FULL_TIME
  • Company Description

    Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.

    Job Description

    We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be at the forefront of our mission to drive sustainability within the facilities management sector. Your primary responsibility will be to assist our clients in using our  software and ensure that they have a positive and productive experience.

    Key Responsibilities:

    - Provide excellent customer service and support to clients 
    - Act as the primary point of contact for client inquiries, addressing their questions and concerns in a timely and professional manner.
    - Offer guidance and training to clients on how to use our software effectively and maximize its sustainability benefits.
    - Collaborate with the technical support team to resolve any technical issues or bugs that clients may encounter.
    - Collect client feedback and report it to the product development team for continuous improvement.
    - Assist with onboarding new clients and ensuring a smooth transition to our system.
    - Monitor and maintain client accounts to ensure they are utilizing our system to its full potential.

     

     

     

    Qualifications

    - Bachelor's degree in a related field or equivalent work experience preferred but not required.
    - Strong interpersonal and communication skills.
    - Excellent problem-solving abilities.
    - Previous experience in customer service or client support is a plus.
    - Familiarity with sustainability and facilities management is a strong advantage.
    - Proficiency in using software and technology tools.
    - Ability to work independently and as part of a team.
    - A passion for sustainability and environmental responsibility.

    Additional Information

    If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.

    REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

    • COVID Vaccination card

    Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

  • 1 Day Ago

S
Custodial Supervisor
  • Sustainable Facilities Management Service
  • Washington, DC FULL_TIME
  • Company DescriptionSustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team th...
  • 21 Days Ago

E
Janitorial- Supervisor
  • Environmental Service Systems
  • Washington, DC FULL_TIME
  • Supervisor Come work for Environmental Service Systems, a leading company in the Facilities Services Industry. At ESS we believe that details matter, as do each of our employees and customers. Through...
  • 21 Days Ago

L
Field supervisor
  • Lutheran Immigration and Refugee Service
  • Washington, DC FULL_TIME
  • If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! In April 2024, Global Refuge, in partnership with the Department of State...
  • 4 Days Ago

P
Manager, Federal Customer Experience
  • PARTNERSHIP FOR PUBLIC SERVICE
  • Washington, DC FULL_TIME
  • ORGANIZATION The Partnership for Public Service is a nonpartisan, nonprofit organization dedicated to building a better government and a stronger democracy. We believe that our future and our democrac...
  • 15 Days Ago

L
Virtual R&P Field Regional Supervisor
  • Lutheran Immigration and Refugee Service
  • Washington, DC FULL_TIME
  • If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! In April 2024, Global Refuge, in partnership with the Department of State...
  • 5 Days Ago

M
Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Columbia, SC
  • ** Customer Service Supervisor** * Columbia, South Carolina, 29210 PURPOSE This position is responsible for the creative...
  • 3/28/2024 12:00:00 AM

G
Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

V
Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

L
Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/24/2024 12:00:00 AM

C
Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,573 to $103,647

Customer Service Supervisor in Grand Forks, ND
Hitmarker is run as a free service for the esports community.
January 08, 2020
Customer Service Supervisor in Everett, WA
Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
February 16, 2020
Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
November 29, 2019