Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Sustainable Facilities Management Services (SFMS) is a fully integrated facilities management company that specializes in “Green Building” methodology with a core management team that has over 50 years’ experience in facilities management and consulting serving the federal, state, and local governments, as well as the industrial and commercial market place. Our purpose is to contribute to the sustainability of facilities we manage and the quality of life for the people that work there.
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will be at the forefront of our mission to drive sustainability within the facilities management sector. Your primary responsibility will be to assist our clients in using our software and ensure that they have a positive and productive experience.
Key Responsibilities:
- Provide excellent customer service and support to clients
- Act as the primary point of contact for client inquiries, addressing their questions and concerns in a timely and professional manner.
- Offer guidance and training to clients on how to use our software effectively and maximize its sustainability benefits.
- Collaborate with the technical support team to resolve any technical issues or bugs that clients may encounter.
- Collect client feedback and report it to the product development team for continuous improvement.
- Assist with onboarding new clients and ensuring a smooth transition to our system.
- Monitor and maintain client accounts to ensure they are utilizing our system to its full potential.
- Bachelor's degree in a related field or equivalent work experience preferred but not required.
- Strong interpersonal and communication skills.
- Excellent problem-solving abilities.
- Previous experience in customer service or client support is a plus.
- Familiarity with sustainability and facilities management is a strong advantage.
- Proficiency in using software and technology tools.
- Ability to work independently and as part of a team.
- A passion for sustainability and environmental responsibility.
If you are passionate about sustainability and want to be part of a team that is making a difference, we encourage you to apply for this role. Help us lead the way in sustainable facilities management by providing exceptional customer service and support to our clients.
REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:
Sustainable Facilities Management Service is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.