Customer Service Supervisor jobs in Casper, WY

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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CS - Customer Service Supervisor
  • Atlantic Aviation
  • Casper, WY FULL_TIME
  • The Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environment to exceed Atlantic customer expectations. The primary function of this position is to oversee as well as execute all daily duties related to customer service operations.

    Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100 FBOs, visit AtlanticAviation.com.
    Website
    http://www.AtlanticAviation.com

    Job Responsibilities

    • Representation of Atlantic Aviation in a professional and positive manner.
    • Application of the principles of the “Atlantic Attitude” at all times.
    • Compliance with all Company policies and procedures.
    • Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner.
    • Coordinate customer service order requests.
    • Ensure a pleasant and clean work environment.
    • Strong working knowledge of customer service principles and the Atlantic Aviation service philosophy.
    • Maintain high level of safety and customer service.
    • Develop and maintain customer relationships.
    • Be an example to the Customer Service Representative.
    • Assist in training other Customer Service Representatives at the request of management.

    Essential duties and responsibilities include (but not limited to):

    • Maintain departmental practices and procedures that contribute to a positive and enjoyable work environment
    • Greet customers in a friendly, professional manner and maintain appropriate continuous assistance to customers necessary to ensure good customer relations.
    • Train, coach, evaluate, and develop new hire employees in accordance with established procedures.
    • Provide guidance and direction for all CSRs.
    • Match personnel talent to company need to ensure maximum employee engagement and company benefit.
    • Adhere to the uniform policy
    • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and adherence to all customer service policies and procedures.
    • Implementation of monthly tips sent by the marketing department.
    • Organize periodic shift meetings and facilitate communication between shift personnel and management.
    • Help organize and execute employee development, and performance improvement plans.
    • Check in and register customers and determine their specific needs and ensure proper follow up.
    • Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries.
    • Drive passengers and/or pilots to and from requested locations such as hotels, restaurants, the commercial airport, etc.
    • Occasionally drive on the tarmac.
    • Dispatch responsibilities – such as coordinating services between customers and Line Service personnel.
    • Invoice fuel tickets.
    • Participate in sales initiatives.
    • Make necessary reservations and arrangements, including hotel and car reservations.
    • Receiving and recording all credit card receipts and cash receipts.
    • Keep work area neat in appearance at all times.
    • Periodically inspect and organize facilities and replenish amenities and beverages.
    • Hangar Fee Checks.
    • Initiating emergency response procedures when required.
    • Does not enforce policy or evaluate employees; however is responsible for bringing personnel matters to the management team.

    Required Skills and Qualifications

    EDUCATION AND QUALIFICATIONS
    • High school graduation.
    • Two (2) years experience as a CSR.
    • Maintain confidentiality.
    • Valid state driver’s license and at least 18 years of age.
    • Previous experience in a customer service environment.
    • Some leadership skills
    • Excellent communication skills, both written and oral.
    • Good organizational skills.
    • Ability to comprehend and perform basic math calculations with minimal errors.
    • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call.
    • Experience with Microsoft Office applications including Word and Excel.
  • 9 Days Ago

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Customer Service
  • Rocky Mountain Administrators
  • Worland, WY FULL_TIME
  • About usRocky Mountain Administrators is a Third Party Administrator of self-funded health insurance plans, located in Worland, Wyoming. We are a professional, customer-centric, and rewarding organiza...
  • 2 Days Ago

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Customer Service Rep
  • Domino's
  • Riverton, WY PART_TIME
  • ABOUT THE JOBYou got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possib...
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Worland, WY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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Teller/Customer Service Representative
  • Wyoming Downs LLC
  • Douglas, WY FULL_TIME
  • Build a career you can transfer anywhere. If you are energetic, outgoing and customer oriented we want you to join our Wyoming Downs family where hospitality is the only requirement - we'll train you ...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Ranchester, WY FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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0 Customer Service Supervisor jobs found in Casper, WY area

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County Meter Reader
  • Meter Reader
  • Casper, WY
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Agent - Work From Home>
  • American Logistics
  • Casper, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Both PT & FT Available / Medical, Dental, Vision / PTO / 401K - As a C...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Representative - Work From Home>
  • Dick's Sporting Goods, Inc.
  • Casper, WY
  • [Customer Support / Remote] - Anywhere in U.S. / Up to $46.2K per year / Benefits - As a Customer Service Rep you'll: As...
  • 3/27/2024 12:00:00 AM

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FT Customer Service Agent (Work From Home)>
  • Destinee Travel
  • Casper, WY
  • [Customer Support / Remote] Anywhere in U.S. / Up to $65K per year / Extremely flexible hours - As a Customer Service Ag...
  • 3/27/2024 12:00:00 AM

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Amazon Customer Service - United States - Work From Home
  • Careerbuilder
  • Casper, WY
  • This position is a work from home position. You will not need to come into the office. No Experience Needed. Benefits: H...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative - Work From Home>
  • Beyond Finance
  • Casper, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Health, dental, and vision / PTO / 401k matching / C...
  • 3/24/2024 12:00:00 AM

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FT Customer Service Representative (Work From Home)>
  • Guild Mortgage Company
  • Casper, WY
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental, vision, & life / 401k match...
  • 3/24/2024 12:00:00 AM

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Customer Service Agent - Graveyard Shift (Work From Home)>
  • American Logistics
  • Casper, WY
  • [Call Center / Fully Remote] - Anywhere in U.S. / Competitive Pay / Medical, Dental, Vision / PTO / 401K - As a Customer...
  • 3/24/2024 12:00:00 AM

Casper is a city in and the county seat of Natrona County, Wyoming, United States. Casper is the second largest city in the state, according to the 2010 census, with a population of 55,316. Only Cheyenne, the state capital, is larger. Casper is nicknamed "The Oil City" and has a long history of oil boomtown and cowboy culture, dating back to the development of the nearby Salt Creek Oil Field. In 2010, Casper was named the highest-ranked family-friendly small city in the West, and ranked eighth overall in the nation in Forbes magazine's list of "the best small cities to raise a family". Casper ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$65,336 to $87,298
Casper, Wyoming area prices
were up 2.9% from a year ago

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Customer Service Supervisor in Cheyenne, WY
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