Customer Service Supervisor jobs in Connecticut
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- American Customer Care
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Bridgeport, CT
FULL_TIME
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Would you embrace the opportunity to work for a forward-thinking and fast-growing company that genuinely believes in making a difference and are passionate about customer service excellence?
American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider of outsourced contact center services to some of the most exciting and well-known brands in the market today.
We have immediate openings for Full-Time Inbound Customer Service Representatives (CSR) for a variety of positions and shifts.
Our CSR’s handle many types of inbound customer service inquiries including phone calls, emails, and live chats.
Starting pay is $12 - $13 per hour based on experience. We are a drug-free and equal opportunity employer.
Job Description
- Log Customer information using Customer Relations Management (CRM) Software while maintaining dialogue
- Confirm customer information (name, account number, contact information, etc.) previously logged into CRM Software and make any necessary revisions
- Ask probing questions to understand the customer's reason for calling and use problem-solving skills to meet their individual needs
- Use product database and website to suggest merchandise appropriate for individual customers' needs
- Edit notes taken during phone call and customize standard letter used to accompany samples / coupons sent to consumers
- Respond to letters and emails from customers promptly, paying close attention to detail as well as adhering to program specific policies
Last updated : 2024-04-23
- Just Posted
- TJX Companies, Inc.
-
Southington, CT
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 2 Days Ago
- TJ Maxx
-
Southington, CT
FULL_TIME
- JOB DESCRIPTION Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off t...
- 2 Days Ago
- TJX Companies
-
Southington, CT
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 4 Days Ago
- TJX Companies
-
East Hartford, CT
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 12 Days Ago
- TJ Maxx
-
Torrington, CT
PART_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 30 Days Ago
Customer Service Supervisor jobs at Popular Companies
- PaperWorks
-
Louisville, KY
- At PaperWorks, we are in pursuit of being recognized as a Great Place to Work®. To get there, we need people who want to...
- 4/25/2024 12:00:00 AM
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 4/24/2024 12:00:00 AM
- Floor & Decor
-
Elizabeth, NJ
- ** Customer Service Supervisor** * Elizabeth, New Jersey, 07021 PURPOSE This position is responsible for the creative wo...
- 4/24/2024 12:00:00 AM
- Floor & Decor
-
- ** Customer Service Supervisor** * Miami, Florida, 33188 PURPOSE This position is responsible for the creative workflow ...
- 4/23/2024 12:00:00 AM
- Floor & Decor
-
Savannah, GA
- ** Customer Service Supervisor** * Savannah, Georgia, 31404 PURPOSE This position is responsible for the creative workfl...
- 4/22/2024 12:00:00 AM
- Paperworks
-
Louisville, KY
- At PaperWorks, we are in pursuit of being recognized as a Great Place to Work. To get there, we need people who want to ...
- 4/22/2024 12:00:00 AM
- Floor & Decor
-
- ** Customer Service Supervisor** * Oak Ridge North, Texas, 77386 PURPOSE This position is responsible for the creative w...
- 4/21/2024 12:00:00 AM
- PetSmart
-
Naperville, IL
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM