Customer Service Supervisor jobs in Colorado

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Littleton, CO FULL_TIME
  • Join Our Team Today!

    CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the CES story of why this is a great place to work!

    What You’ll Do…

    You will join a team of highly motivated individuals, who will train you on the tools and techniques we use and help pave the way to learn something new, probably everyday!

    The Technical Service Representative provides on-site technical skills in installation, emergency repair, preventative maintenance, and onsite training of operation on assigned printer equipment throughout a geographical territory. You’ll be responsible for your own territory, assigned a company vehicle, and can leave directly from your home to start your day

    You will have the opportunity to join a team of service representatives who provide best-in-class levels of customer service. As a CES Technician, you’ll be an important part of what works which includes
    :

    • Monitoring critical accounts and actively participating in support activities to accomplish quick and effective problem resolution

    • Installing and removing equipment

    • Technical and Mechanical Troubleshooting

    • Installing equipment modifications as needed

    • Working closely with and developing strong business relationships with the customer and client personnel

    • Conducting informal operator training as needed to improve machine performance

    • Completing all required reporting procedures related to the maintenance and repair of the equipment

    • Communicate with scheduling, parts, and phone support teams to ensure complete customer satisfaction relative to service delivery and machine performance

    • Using good business judgment in your daily operations to minimize operational expenses

    • Meet reporting requirements associated with time reporting, expense reporting, call reporting, parts activity, company car, and other areas as required


    About CES

    Customer Engineering Services, LLC (CES) is a provider of Technical Services. We provide product installation, preventative maintenance, on-site repairs, and helpdesk services for clients with inventory throughout the U.S.

    Customer Engineering Services is an Equal Opportunity Employer. CES does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

    Work Authorization

    Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.


    Requirements

    The successful candidate will have the following qualifications:

    • Prior experience in diagnosing and repairing equipment failures preferred

    • Prior experience with computer repair skills with additional hands-on experience with photo imaging, copier, and document printer-type equipment (a plus)

    • The ability to relate to customers in a professional and courteous manner

    • Good written, verbal, and listening skills

    • Good time-management skills

    • Ability to work independently and as a team

    • Ability to perform timely and accurate reporting

    • Ability to work unplanned extended workdays based on business needs

    • Ability to work with mobile devices ie: smartphones


    Requirements


    • High School Diploma or General Education Degree (GED)

    • Technical school courses OR 3-5 years experience with servicing equipment (a plus)

    • Understanding of mechanical operations, computers/software, and hands-on break/fix repair

    • Basic Computer and Mathematical Skills

    • Ability to adapt to ever-changing environments and work assignments

    • Have an excellent driving record and willingness to drive/travel up to 85% of the time within a predetermined territory

    • Maintain professional appearance based on Company policy

    • Able to lift up to 50lbs, stand for long periods of time, and have the ability to put body weight on knees.


    Benefits

    Benefits and Perks

    Our programs are designed to keep your work/life balance in check.

    • Paid Time Off which includes vacation, sick time, and paid national holidays

    • Comprehensive insurance offerings including Health, Dental, and Vision

    • Company Paid Short Term/Long Term disability

    • Company Paid Life Insurance Policy

    • Plan for your future with our 401(k) plan and take advantage of company matching

    • Competitive Salary

    • Company vehicle provided

    • Company provided Tool Kit, Cell Phone, and Laptop

    • Company Credit Card

  • 10 Days Ago

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Westminster, CO FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 12 Days Ago

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Customer Service Supervisor
  • South Suburban Parks and Recreation
  • Centennial, CO FULL_TIME
  • Job Description: Customer Service Supervisor Full Time Non-Exempt Hiring Range is $39,150 to $44,289 annually based on qualifications, education, and experience as it relates to the position. We’re se...
  • 19 Days Ago

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Customer service supervisor
  • TJX Companies, Inc.
  • Westminster, CO FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 23 Days Ago

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Supervisor of Customer Service
  • Colorado Access
  • Aurora, CO FULL_TIME
  • Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health c...
  • Just Posted

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Customer Service Supervisor
  • South Suburban Parks and Recreation
  • Lone Tree, CO FULL_TIME
  • Job Description: Customer Service Supervisor Part-Time Medical Benefits Eligible Application Closing Deadline: Ongoing/Open. This is an ongoing recruitment process, with no specific closing date. We w...
  • 3 Days Ago

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Customer Service Supervisor
  • Myrgv
  • Mcallen, TX
  • **Customer Service Supervisor** Jobs PositionCustomer Service Supervisor Position Type:Full-Time Regular Job Location:Mc...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Columbia, SC
  • ** Customer Service Supervisor** * Columbia, South Carolina, 29210 PURPOSE This position is responsible for the creative...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • GEODIS Group
  • Littleton, CO
  • ** Customer Service Supervisor** **Job Category****:** Operations **Requisition Number****:** CUSTO023102 Showing 1 loca...
  • 3/28/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 3/27/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Danbury, CT
  • Pay Range $16.00 - $23.60 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 3/25/2024 12:00:00 AM

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Customer Service Supervisor
  • Vertilux
  • Santa Fe Springs, CA
  • Job Description Job Description General Objective The key purpose of this position is to supervise and perform Customer ...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • LifeStation
  • Union, NJ
  • LifeStation is an innovative direct-to-consumer technology company. Our products and services transform the lives of sen...
  • 3/24/2024 12:00:00 AM

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Customer Service Supervisor
  • Carrington Holding Company
  • Brentwood, TN
  • Oversee a unit within the Customer Service Department and monitor associate workload and performance to ensure consisten...
  • 3/24/2024 12:00:00 AM

Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census. The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$70,402 to $94,066

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