Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Eliminator Pest & Property Service is seeking a Customer Service Representative to join our growing family. Family owned and operated since 2005, we are still a growing company. Our work culture emphasizes long-term employment and happiness for all employees while providing our customers with comprehensive solutions for whatever might be Buggin’ them.
We are looking to expand our office team with employees who have energetic and outgoing demeanors and those who truly enjoy providing excellent customer service. The Customer Services Representative will work closely with our internal and field teams to ensure our customers are satisfied with our services.
If this sounds like you, come join the team and start spreading happiness by keeping bugs out of our customer’s beds, barbecues, bungalows, and businesses!
Job responsibilities include database management, reconciling company payables, assisting with month end processing, support member services with recruitment and creating an optimal new hire experience. The position requires computer proficiency with the software that The Eliminator uses. This includes, but is not limited to Microsoft Suite, and Google Drive
Key Responsibilities:
Qualification and skills
Benefits:
We offer a competitive salary and a full range of benefits including life insurance, dental, vision and retirement packages. We are a drug free workplace and require a satisfactory background and driving record check.
Job Type: Full Time
Schedule: Monday to Friday 8am to 5 pm
Experience: One year prior experience in customer service is preferred but will train the right candidate.
Minimum - HS diploma or GED
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Experience:
Work Location: In person
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