Customer Service Supervisor jobs in Berkeley, CA

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Retail Customer Service Supervisor
  • TJX Companies
  • Moraga, CA PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.


    Posting Notes: TJ Maxx Store 0686 || 472 Center St || Moraga || CA || 94556

    Opportunity: Contribute To The Growth Of Your Career

    Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

    • Creates a positive internal and external customer experience
    • Promotes a culture of honesty and integrity; maintains confidentiality
    • Takes an active role in training and mentoring Associates on front end principles
    • Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
    • Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
    • Addresses customer concerns and issues promptly, ensuring a positive customer experience
    • Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
    • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
    • Provides and accepts recognition and constructive feedback
    • Partners with Management on Associate training needs to increase effectiveness
    • Ensures adherence to all labor laws, policies, and procedures
    • Promotes credit and loyalty programs
    • Supports and participates in store shrink reduction goals and programs
    • Promotes safety awareness and maintains a safe environment
    • Other duties as assigned

    Who We Are Looking For: You!

    • Available to work flexible schedule, including nights and weekends
    • Strong understanding of merchandising techniques
    • Capable of multi-tasking
    • Strong communication and organizational skills with attention to detail
    • Able to respond appropriately to changes in direction or unexpected situations
    • Team player, working effectively with peers and supervisors
    • Able to train others
    • 1 year retail and 6 months of leadership experience

    This position has a starting pay range of $17.00 to $17.50 per hour.
    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    Applications for this position are always accepted.

    At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.

    Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

     Posting Notes: TJ Maxx Store 0686 || 472 Center St || Moraga || CA || 94556

  • Just Posted

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Customer Service Supervisor - OAK
  • Southwest Airlines
  • Oakland, CA FULL_TIME
  • Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation...
  • 3 Days Ago

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Customer Service Supervisor (6913U) 51188
  • University of California Berkeley
  • Berkeley, CA FULL_TIME
  • Customer Service Supervisor (6913U) 51188 About Berkeley At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensu...
  • Just Posted

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Field Supervisor, Plumbing
  • Service Champions Inc
  • Hayward, CA FULL_TIME
  • The Plumbing Install Field Supervisor is responsible for contributing to revenue goals while providing technical support to the Plumbing Manager and Plumbing Install Team. At Bell Brothers Plumbing, H...
  • 5 Days Ago

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Service supervisor
  • Greystar Worldwide, LLC
  • Richmond, CA FULL_TIME
  • Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, ...
  • 16 Days Ago

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Service supervisor
  • Education Realty Trust Inc.
  • Oakland, CA FULL_TIME
  • Oversees and performs technical and mechanical work that ensures the inside and external buildings, grounds, amenities, and common areas of the community meet the Company's standards for cleanliness, ...
  • 17 Days Ago

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0 Customer Service Supervisor jobs found in Berkeley, CA area

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Customer Service Advisor
  • Pep Boys Inc
  • San Leandro, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110319 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Pleasant Hill, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110306 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel Industries, Inc.
  • American Canyon, CA
  • Responsibilities include working as part of a retail sales team to provide best in class customer care. The Customer Ser...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • San Carlos, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110309 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Sunnyvale, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110316 **Category:** Stores **Overvie...
  • 3/27/2024 12:00:00 AM

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Customer Service Associate/ Senior Customer Service Associate
  • Shane Co.
  • San Mateo, CA
  • Overview : As a Customer Service Associate, you can make the difference between an amazing experience and an ordinary on...
  • 3/27/2024 12:00:00 AM

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Customer Service Advisor
  • Schnitzer Steel
  • Oakland, CA
  • ** Customer Service Advisor** **Job Category****:** Retail **Requisition Number****:** TEMPL12701 Showing 1 location **J...
  • 3/26/2024 12:00:00 AM

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Customer Service Advisor
  • Pep Boys Inc
  • Vallejo, CA
  • **** **Customer Service Advisor** **Customer Service Advisor** **Requisition ID:** 110323 **Category:** Stores **Overvie...
  • 3/26/2024 12:00:00 AM

Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-century Irish bishop and philosopher George Berkeley. It borders the cities of Oakland and Emeryville to the south and the city of Albany and the unincorporated community of Kensington to the north. Its eastern border with Contra Costa County generally follows the ridge of the Berkeley Hills. The 2010 census recorded a population of 112,580. Berkeley is home to the oldest campus in the University of California system, the University of California, B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$85,015 to $113,591
Berkeley, California area prices
were up 4.5% from a year ago

Customer Service Supervisor in Washington, DC
They may also evaluate employee performance, update customer service policies and handle more difficult complaints for bank patrons.
December 06, 2019
Customer Service Supervisor in Mcallen, TX
In addition you will field customer inquires regarding order status and order change requests while providing exceptional customer satisfaction.
December 02, 2019
Customer Service Supervisor in Cheyenne, WY
It is not easy to go in every single day and face the customers’ problems that just keep on piling up with a smile on my face.
February 12, 2020