Customer Service Supervisor jobs in Alexandria, LA

Description

POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

We are searching for a Service Supervisor to join our growing operations at our Alexandria, Louisiana location.

YOU

The Shop Supervisor coordinates service department activities to provide prompt service to customers and other departments by working with the technicians to drive accountability by being a guide, a resource for information, and a mentor.

YOUR CONTRIBUTION

• Lead the execution of work throughout the service shop with a sense of urgency.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• With the Service Manager and Coordinator, Organize, prioritize, schedule, and assign work in the department to optimize department productivity daily.
• At the beginning of each job, will go over the specifics of the job with the technicians, pointing out any special areas of safety, quality, and allotted time requirements.
• Sign off on all JSA’s in the service shop.
• Monitor department work in progress to ensure jobs are completed on time and to the highest quality standards.
• Keep current on service, repair, and modification procedures for all brands and models of products assigned to the department.
• Perform service and repair activities as needed to ensure department productivity.
• Assist the service manager in customer relations issues as needed.
• Provide technical support and assistance for all department activities.
• Provide on-the-job technical training to department technicians as needed and make recommendations for formal training activities for department technicians.
• Oversee the inventory and maintenance of department tools, equipment, and supplies.

YOUR VALUE

• To provide strong leadership and staff management
• Maintain and promote high level of safety compliance and Work in Progress standards
• Maximize workflow efficiencies and maintain operational excellence

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: High School Diploma
• REQUIRED: 3 years or more of management experience
• REQUIRED: 5 years or more of experience as an automotive or equipment Shop Technician
• REQUIRED: Strong communication and interpersonal skills
• REQUIRED: Strong computer skills including Microsoft Office Suite
• REQUIRED: Valid Driver's License with clean driving record
• HIGHLY PREFERRED: Knowledge or experience with Caterpillar equipment or equipment product lines

JOB FACTS

• Schedule is Monday - Friday 7am – 5pm
• Time will be split as 90% on the shop floor and 10% in the office
• 10 Hour workday to include tool box talk & end of shift review with Service Manager & Coordinator

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90 years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.