Customer Service Representative jobs in Vincennes, IN

John Boos & Co., a trusted provider of high-quality, performance driven equipment and workspaces that have inspired home cooks, chefs and foodservice industry workers for generations, is accepting applications for a full-time Customer Service Representative at our corporate facility.

JOB SUMMARY:

Assist consumers and dealers with product questions, pricing and complaints. Authorize and process paperwork for damaged, defective or incorrectly ordered items. Assist sales and order entry with various functions.

RESPONSIBILITIES:

• Communicate to customers and dealers product information and pricing upon request.
• Resolve issues dealing with damaged and defective merchandise.
• Start the process for freight claims and coordinate return authorization with dealers, freight companies and end users.
• Process order changes and check on order status.
• Supply freight estimates and shipping information.
• Assist order entry with editing orders when needed.
• Assist the sales department with resolving problems, order information, and taking care of accounts.
• Assist the estimating department when possible.

BENEFITS:

Excellent benefits package includes:

• Medical Insurance
• Life Insurance
• Vision Insurance
• Supplemental Insurance
• 401(k) Plan
• Vacation and PTO
• Holidays
• Bonus
• Employee Discount
• Flexible Hours

Salary commensurate with experience.

Work Remotely

• No

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person