Customer Service Representative jobs in Virginia

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Customer Service Representative - Martinsville, VA
  • Signode -Customer Service Representative
  • Martinsville, VA FULL_TIME
  • Customer Service Representative - Martinsville, VA

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

    Benefits:

    Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

    Salary: 

    $20-$22/hourly 

    Summary

    Provide a world class customer service experience for customers, field service technicians and salespeople. This includes entering and monitoring orders, ensuring customer’s disputes are addressed in a timely, efficient, and accurate manner to improve service level, and completing customer specific reports. This role collaborates with the Field, Commercial, Financial, and Supply Chain teams to ensure the customer’s expectations are being met, while striving to meet Signode’s mission and maintaining our values. The Senior CSR will manage orders that require greater attention to processing while coaching, mentoring, and assisting the Customer Service Representatives.

    Essential Functions

    • Answer incoming requests, via tickets, phone calls and Teams messages, courteously and consistently using established guidelines.
    • Accurately and efficiently manage the sales order entry process from multiple sources (EDI, email, phone, web shop, etc.) as it relates to account number (ship-to/sell-to), price, terms of sale, product, and quantity.
    • Actively review open orders daily to proactively resolve orders pending release or confirmation.
    • Maintain appropriate records and documentation for customer service and audit purposes.
    • Communicate with customers to keep them aware of updates, changes, delays, and other information deemed important to them.
    • Investigate and resolve billing concerns by tracking shipments, researching price differences and entering return authorizations for approval, quoting special parts prices, and following up on credit hold orders.
    • Maintain backorder reports for highlight accounts.
    • Invoice orders that are unable to close automatically and review error report.
    • Monitor phone/staff coverage and lunches to ensure adequate staffing.
    • Run and distribute drop ship PO report.
    • Close return authorizations to generate credit memos.
    • Work closely with Warehouse, Purchasing and Accounting to invoice orders in a timely manner.
    • Coach, mentor, and assist the Customer Service Representatives.
    • Provide problem solving and continuous improvement by removing barriers that impact product quality, support, or on-time delivery and customer satisfaction.
    • First point of contact for outside departments with high priority customer concerns.

    Position Qualifications

    Education: High School Diploma or GED required.  Associates’ degree in Business or related field preferred.

    Experience: 5 years of previous customer service. Demonstrated ability to establish and sustain beneficial relationships with customers by mobilizing internal resources to achieve commitments and resolving customer issues. Proficiency in Microsoft Office (Excel, Word, etc.). ERP experience required.  Ticketing system experience, a plus.

    Functional Success Drivers: Possessing these certain competencies are what we require for an individual to be successful in this role.

    • Problem Solving
    • Detail Orientated
    • Interpersonal Savvy
    • Energy
    • Communication
    • Learning on the Fly

    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


  • Just Posted

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Winchester, VA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 10 Days Ago

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Customer Service Representative/Dispatcher
  • Service Specialties, Inc.
  • Gainesville, VA FULL_TIME
  • We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service busines...
  • 21 Days Ago

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Customer Service Representative
  • Sanitary Linen Service, Inc.
  • Norfolk, VA PART_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 24 Days Ago

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Customer Service Representative/Dispatcher
  • Service Specialties, Inc.
  • Centreville, VA FULL_TIME
  • We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service busines...
  • 2 Days Ago

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Lead Customer Service Representative
  • Service Specialties, Inc.
  • Chantilly, VA FULL_TIME
  • SSI is looking for a Lead Customer Service Representative to supervise our Residential CSR Team. We are looking for someone who is outgoing, can work independently and continually motivate our team. T...
  • 3 Days Ago

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Customer Service Representative
  • Johnson Controls International
  • Reynosa, Tamaulipas
  • What you will do: Interact with customers to address their concerns, answer their questions and assist them with their n...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • DB Roberts
  • Wilmington, MA
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 3/27/2024 12:00:00 AM

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customer service representative
  • Manpower
  • Muscatine, IA
  • Our client, located in Walford, IA is seeking a customer service representative to join their team. The ideal candidate ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Government Employees Insurance Company
  • North Liberty, IA
  • Customer Service Representative – North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Domino's Pizza
  • Longmont, CO
  • We're looking for Customer Service Representatives to join our team! Job Duties: Operate all equipment Stock ingredients...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Allied Universal
  • Boca Raton, FL
  • Overview Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovat...
  • 3/23/2024 12:00:00 AM

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Customer Service Representative
  • Leidos
  • Albuquerque, NM
  • Description Leidos is seeking full-time Customer Service Representatives at the FHA Resource Center at our Albuquerque, ...
  • 2/21/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Representative jobs
$34,861 to $43,692

Customer Service Representative in Tonawanda, NY
Participate and support other team members with accounts and workload on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
April 17, 2023
Customer Service Representative in Thornton, CO
Contact customers via email and outbound calls in a professional and timely manner.
December 03, 2022
Customer Service Representative in Roanoke, VA
Reconciles account ledgers against security deposits.
October 09, 2022