Customer Service Representative jobs in Maryland

S
Customer Service Representative I
  • Service Today
  • Federalsburg, MD FULL_TIME
  • Customer Service Representative I (CSR-I) - High Volume Call Center - Full Time! HIRING NOW!!

    JOIN OUR BUSY TEAM at SERVICE TODAY, INC.!

    We are currently searching for highly talented Customer Service Representatives for our Federalsburg, MD office location. Full-Time Hourly Customer Service opportunity with Immediate Openings!!

    Flexible Schedules!

    Are you someone that provides service with a smile?
    Do you enjoy working with people and building a rapport?
    Are you looking for a job with a growing company with lots of opportunity for advancement?
    Then come join our team!
    A successful local service company is looking for friendly and enthusiastic Customer Service Representatives (CSR) to convert incoming service requests into booked appointments for field technicians.
    This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.
    This position also serves a key role in working with all departments within the company to ensure that each customer request is handled satisfactorily and to completion.

    Then come join our team! Bi-LINGUAL a PLUS!!!!

    What We Do
    We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

    CSR Job Responsibilities:

    • Take incoming calls from customers and convert to booked appointments
    • Outbound calling to our customer database to schedule appointments
    • Follow up satisfaction calls to our completed jobs
    • Participate in training so that you grow and develop as a professional
    • Maintain and update our customer database with complete and accurate information
    • Maintain communication with dispatch and your manager
    • Ability to multi-task and a strong attention to detail
    • Ability to stay calm in high-stress situations and keep a professional, calm demeanor
    • Conveys a positive impression of the company while establishing and building long-term customer relationships
    • Successfully converts customer requests (calls and internet) for service into booked appointments that meet or exceed the customer’s expectations
    • Correctly addresses customer needs by quickly identifying the need, best path to resolution, and taking action
    • Accurately collects and enters all necessary customer information into the service database
    • Communicates effectively and collaborates with all internal departments to satisfy customer needs
    • Follows up with customers to ensure completion of and overall satisfaction with service provided
    • Contributes to the department and company success by meeting and exceeding all performance objectives
    • Maintains proficiency of performance by staying current on all updates process changes
    • Proactively identify areas for process change to improve customer-handling procedures

    Skills Required:

    • A positive, friendly, and helpful demeanor
    • Superior communications (oral, written, and over the phone)
    • A self-starter who will thrive working independently and, on a team
    • Good listener, empathetic, and customer focused
    • Problem solving with the ability to prioritize
    • Organized
    • Ability to multi-task with attention to detail
    • Proficiency with computers, especially Microsoft Office software
    • Sales experience a plus

    Knowledge Of:

    • Delivering exceptional customer service through inbound, outbound calling and email
    • Selling principles
    • Basic Business Math and Calculations
    • Microsoft Office Word, Excel, and Outlook
    • General office practices and procedures
    • Basic methods and practices of financial and general record keeping
    • Telephone sales experience in a Service environment highly preferred

    Experience/Education:

    • High School Diploma or equivalent required, associates and college degrees a plus.

    Compensation:

    • Based on experience
    • Monthly commissions potential

    Benefits:

    • Competitive Dental, Vision, and Healthcare Plans
    • 401(k) with Company matching
    • Short-Term and Long-Term Disability Insurance Plans
    • Life Insurance
    • PTO & Paid Holidays
    • Continuing Education Benefits
    • Advancement Opportunities
    • Team Atmosphere
    • Employee Assistance Program (EAP)
    • Pet Insurance, and more!

    If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company.

    Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

    EOE

  • 24 Days Ago

C
Customer Service Representative
  • C & A Service
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD and Abingdon, MD Job Title: Customer Care Representative This position is responsible for supporting the Customer Service Team in the Sales Order Management process. This entry l...
  • 1 Day Ago

S
Customer Service Representative
  • Supreme Service Today
  • Halethorpe, MD FULL_TIME
  • Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help. These are the habits...
  • 23 Days Ago

S
Customer Service Representative
  • Supreme Service Today
  • Silver Spring, MD FULL_TIME
  • Can I hear you smile? n n You talk to someone, and they immediately feel comfortable. n You have a smile that can be heard through a telephone. n You listen intently and know how to help. n n These ar...
  • 10 Days Ago

S
Customer Service Representative
  • Supreme Service Today
  • Bel Air, MD FULL_TIME
  • Can I hear you smile? You talk to someone, and they immediately feel comfortable. You have a smile that can be heard through a telephone. You listen intently and know how to help. These are the habits...
  • 20 Days Ago

V
Customer Service Representative
  • Virginia Linen Service Inc
  • Capitol, MD FULL_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 9 Days Ago

J
Customer Service Representative
  • Johnson Controls International
  • Reynosa, Tamaulipas
  • What you will do: Interact with customers to address their concerns, answer their questions and assist them with their n...
  • 3/27/2024 12:00:00 AM

D
Customer Service Representative
  • DB Roberts
  • Wilmington, MA
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 3/27/2024 12:00:00 AM

M
customer service representative
  • Manpower
  • Muscatine, IA
  • Our client, located in Walford, IA is seeking a customer service representative to join their team. The ideal candidate ...
  • 3/27/2024 12:00:00 AM

M
Customer Service Representative
  • MCI Careers
  • Wichita, KS
  • LOCATION: Wichita, KS JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus SALARY: $11.00 - $14.00 / hour BENEFITS ...
  • 3/26/2024 12:00:00 AM

D
Customer Service Representative
  • Domino's Pizza
  • Longmont, CO
  • We're looking for Customer Service Representatives to join our team! Job Duties: Operate all equipment Stock ingredients...
  • 3/26/2024 12:00:00 AM

G
Customer Service Representative
  • Government Employees Insurance Company
  • North Liberty, IA
  • Customer Service Representative – North Liberty, IA Salary: $19.10 per hour / $38,486.50 annually *IN OFFICE POSITION** ...
  • 3/25/2024 12:00:00 AM

U
Customer Service Representative
  • US Foods, Inc.
  • St. Petersburg, FL
  • ESSENTIAL DUTIES AND RESPONSIBILITIES Receive inbound calls and place outbound calls to customers in order to provide in...
  • 3/25/2024 12:00:00 AM

L
Customer Service Representative
  • Leidos
  • Albuquerque, NM
  • Description Leidos is seeking full-time Customer Service Representatives at the FHA Resource Center at our Albuquerque, ...
  • 2/21/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Representative jobs
$36,160 to $45,321

Customer Service Representative in Tonawanda, NY
Participate and support other team members with accounts and workload on day-to-day operations including setting priorities, organizing, scheduling work and problem solving.
April 17, 2023
Customer Service Representative in Thornton, CO
Contact customers via email and outbound calls in a professional and timely manner.
December 03, 2022
Customer Service Representative in Roanoke, VA
Reconciles account ledgers against security deposits.
October 09, 2022